Glaiza

Virtual Assistant/ Appointment setter/ customer service

Glaiza

700/mo
Novaliches Quezon City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 10 years of customer support experience and 5 years of VA experience, strong communication skills, and a genuine passion for helping people and supporting business growth. I am reliable, detail-oriented, adaptable, and capable of working with minimal supervision. I can manage tasks efficiently, handle challenges professionally, and build positive relationships with clients and customers. I am also a fast learner who is always willing to learn new tools, improve my skills, and adapt to my...

Top Skills

Phone Support · 6 yearsTechnical Support · 4 yearsEmail Support · 3 yearsSocial Media Support · 2 yearsAsana · 1 year

Skills & Expertise

AI & Automation

Copy.aiBeginner

Content & Writing

Email CopywritingBeginner

Customer Success

Phone SupportExpert
Technical SupportAdvanced
Email SupportAdvanced
Social Media SupportIntermediate
Live Chat SupportBeginner
ZendeskBeginner
LiveChatBeginner
CrispBeginner
Customer.ioBeginner

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner

Design & Creative

CanvaIntermediate
Video EditingIntermediate
Adobe XDBeginner
Adobe PhotoshopBeginner
CapCutBeginner
Final Cut ProBeginner

Human Resources

RecruitmentIntermediate
Technical RecruitingIntermediate
Candidate SourcingIntermediate
HR ManagementBeginner
US RecruitingBeginner

Virtual Assistance & Admin

Monday.comIntermediate
AsanaIntermediate
Data EntryBeginner
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Meeting CoordinationBeginner
Personal Assistant ServicesBeginner
CalendlyBeginner
TrelloBeginner
AirtableBeginner

Work Experience

HEALTHCARE SCHEDULER

VALMED

Sep 2025 - Oct 2026

Key Achievements:

Coordinated patient appointments and scheduled DME deliveries, setups, and follow-up services. • Communicated with patients, caregivers, healthcare providers, and delivery teams to confirm appointments and provide scheduling updates. • Managed appointment changes, cancellations, and rescheduling requests efficiently.

Email CopywritingPhone SupportEmail SupportTechnical Support

Virtual Assistant / Appointment Setter

Foyr Neo

Feb 2023 - Sep 2025

Key Achievements:

Make outbound calls to prospective clients and respond to inbound inquiries. • Contact leads through phone calls, emails, or text messages. • If you are applying for a position in a new area, emphasize the skills you have established that will be useful in this position. • Confirm appointments and send reminders to reduce missed appointments.

Data EntryDocument ManagementCalendlyCalendar ManagementMeeting CoordinationEmail ManagementPersonal Assistant Services

Order Support

Agents Only

Aug 2021 - Aug 2022

Key Achievements:

We help the customers or consumers input their order with coupons and discounts and track their orders.

Live Chat SupportPhone SupportEmail SupportMeeting CoordinationEmail ManagementData EntryCalendly

Quick Stats

Age39 years
English LevelConversational
ID VerificationNot verified

Education

Bachelor's Degree

Informatics International College

2005 - 2008