Ecommerce Customer Service And Order fulfillment ManagerEcommerce Customer Service And Order fulfillment Manager
Gjenylyn
ID Verified$1,400
per month
($8/hour)
Profile Description
Experienced E-commerce Customer Service and Order Fulfilment Manager with 10+ years of experience in Shopify store management, customer support, chargeback and payment dispute resolution, order fulfillment, team leadership, and workflow optimization. Skilled in handling escalated customer concerns, preparing dispute evidence, managing refunds and returns, and improving customer satisfaction while protecting business revenue.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Health Coach
LiveCare Inc.
Sep 2026 - Oct 2026
Key Achievements:
• Delivered remote health-coaching and patient outreach, helping members understand care goals and build practical wellness habits. • Documented coaching interactions and follow-up plans in structured, professional notes. • Educated patients on monitoring, hydration, physical activity, and everyday behavior change within role guidelines
E-commerce Virtual Assistant
Pretty Little Wish/ Digital Ecom Mentor
May 2016 - Sep 2026
Key Achievements:
Managed Shopify store operations, customer support, order processing, fulfillment coordination, and service escalations. • Recruited and trained team members; supported scheduling, coaching, performance tracking, and salary and commission calculations. • Partnered with store owners on marketing, sales, customer retention, and process improvements. • Supported Klaviyo and Omnisend campaigns and automations, including welcome, abandoned-cart, post-purchase, win-back, and seasonal flows. • Contributed to 50+ SOPs and process documents.
Ecommerce Virtual Assistant
Love Daughters Finds
Sep 2025 - Sep 2026
Key Achievements:
• Manage Shopify store operations, order fulfillment, and the overall customer experience. • Build and maintain email marketing flows and create social content for Instagram and Facebook. • Resolve customer inquiries on orders, shipping, products, returns, and refunds with a solution-focused approach. • Coordinate with logistics partners to keep store workflows consistent and deliveries on track. • Coordinate with suppliers
Quick Stats
Certifications
Education
Bachelor's Degree
OLFU
2004 - 2008