Virtual Assistant, Customer Service Rep, Cold caller

Gerald

ID Verified
900/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I bring over 9 years of combined experience in cold calling, outbound sales, and customer service, primarily supporting U.S.-based businesses. I have experience making high-volume calls, generating and qualifying leads, handling objections, building rapport, and engaging business owners and potential customers. What makes me a great hire is my strong communication skills, confident phone presence, resilience, and ability to handle rejection while staying focused on results. I'm dependable, adapt...

Top Skills

Cold Calling · 3 yearsIntercom · 2 yearsLead Management · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 years

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
IntercomIntermediate
Lead ManagementIntermediate
ZendeskBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Email ManagementBeginner
CalendlyBeginner
NotionBeginner

Sales & Business Development

Cold CallingAdvanced
SalesforceIntermediate
B2B SalesBeginner
Lead GenerationBeginner
Cold Email OutreachBeginner
B2C SalesBeginner

Work Experience

CSR

VXI

Nov 2024 - Sep 2026

Job Responsibilities:

LegalZoom – Customer Service Representative / Legal Services Support - Assisted U.S.-based customers with business formation and LLC registration. - Guided clients through required documents, signing, and notarization processes. - Provided support for estate planning services, including wills and trusts. - Handled inbound and outbound calls to address customer inquiries and explain products and se...

Live Chat SupportIntercomPhone SupportB2B SalesCold CallingSalesforce

Quick Stats

Age31 years
English LevelFluent
Other Languages
SpanishBasic
ID VerificationVerified

Education

Associate's Degree

Career Institue of Southeast Asia

2019 - 2020