Virtual Assistant, ISA,Telemarketer, Appointment Setter, CSRVirtual Assistant, ISA,Telemarketer, Appointment Setter, CSR
Genelyn
ID Verified$1,500
per month
($9/hour)
Profile Description
I have been working for real estate campaigns. Calling customers who might be interested in selling or buying a new home. Making follow ups via emails, calls and texts. I have attended Craig Proctor's Real Estate training and webinars. I have been doing mortgage campaigns. I have also been doing campaigns for SEO, insurance, and telemarketing companies as an ISA/appointment setter and telemarketer. I was also a Collection Specialist for Capital One UK Bank and became a Customer Service Represe...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Real Estate Operations
Virtual Assistance & Admin
Customer Success
Work Experience
Inside Sales Agent/ Admin
The Record Group WA
Sep 2025 - Present
Key Achievements:
-Called homeowners to assess their interest in buying or selling properties and scheduled appointments. -Qualified potential clients and conducted follow-ups. -Managed and monitored emails and text messages. -Updated and maintained the CRM database. -Handled inbound and outbound customer service calls.
B2B Caller, CSR, Telemarketer, Appointment Setter, VA - 2013-2025
Titanium Telemarketing UK
Jul 2013 - Dec 2025
Key Achievements:
-Called UK homeowners to provide customer service and assess their satisfaction with the services received. -Conducted telemarketing calls to UK businesses and scheduled appointments for various products and services. -Accurately documented all calls and customer interactions.
Admin / Customer Data Specialist
SmartBodyWire US
Dec 2023 - Nov 2025
Key Achievements:
-Handled incoming and outgoing orders. -Contacted police stations to confirm details. -Managed emails and correspondence. -Created labels using Canva -Conducted inventory management. -Maintained and organized data. -Uploaded and cleared leads in the CRM.
Appointment Setter / Telemarketer
Coast Capital
Sep 2022 - Dec 2024
Key Achievements:
- Called businesses to offer business loans and schedule appointments.
Inside Sales Agent
Your Home Sold Guaranteed Realty - Canada
Sep 2023 - Nov 2024
Key Achievements:
-Called homeowners to determine their interest in buying or selling a property and scheduled appts. - Qualified homeowners and followed up with potential clients. -Attended Craig Proctor’s weekly training sessions to learn more about real estate and effective strategies for attracting interested homeowners. -Attended daily training sessions before starting each shift.
Inside Sales Agent / CSR
Your Home Sold Guaranteed Realty - FL
Oct 2022 - Nov 2023
Key Achievements:
- Called homeowners to check if they were interested in buying or selling a property and scheduled appointments. -Qualifying homeowners and making follow-ups. -Attended Craig Proctor’s weekly training sessions to expand my knowledge of real estate. -Attended weekly team meetings to review and discuss performance metrics. - Called homeowners whose deals had been closed to follow up and check in with them.
Inside Sales Agent
David Delgado Realty - (Your Home Sold Guaranteed Realty - California)
Feb 2021 - Dec 2022
Key Achievements:
- Called homeowners to check if they were interested in buying or selling a property and scheduled appointments. - Qualified homeowners and followed up with potential clients. - Attended Craig Proctor’s weekly training sessions to expand my knowledge of real estate. - Offered homeowners options to lower their mortgage interest rates. - Offered homeowners solar panel systems to help lower their electricity bills.
Telemarketer / Appointment Setter
Final Expense
Jan 2019 - Oct 2020
Key Achievements:
- Called customers to offer insurance services and schedule appointments.
Collection Specialist
Magazine Services
Jan 2018 - Feb 2019
Key Achievements:
- Called customers to collect outstanding debts and assist them in setting up payment plans.
Appointment Setter
Modify My Mortgage
Dec 2015 - Dec 2017
Key Achievements:
I called homeowners to offer them options for lowering their interest rates and scheduled appointments for them to speak with an advisor to finalize the deal.
Appointment Setter / Telemarketer
YellowPages.CA
Dec 2014 - Dec 2015
Key Achievements:
I offered businesses advertising services to appear on the first page of the Yellow Pages and scheduled appointments for them to meet with a specialist to finalize the deal.
Appointment Setter / Telemarketer
AdNow.AU
Dec 2012 - Dec 2014
Key Achievements:
I called businesses to offer website, SEO, and other digital marketing services. I scheduled appointments for specialists to meet with potential clients and close deals.
Appointment Setter
IGA Supermarket AU
Dec 2012 - Nov 2014
Key Achievements:
I called small businesses to convince them to advertise on IGA supermarket TV screens. I then scheduled appointments for my specialist to meet with them and close the deals.
CSR and TSR II
Teletech - T - Mobile US
Dec 2011 - Dec 2012
Key Achievements:
Handled inbound and outbound calls to provide customer service, technical support, and selling additional services. Managed billing inquiries and assisted customers with account-related concerns.
Collection Specialist
iQor Philippines - Capital One UK
Sep 2008 - Dec 2011
Key Achievements:
I was responsible for skip tracing, contacting customers who had been unreachable or had not been in contact for more than 60 days. My duties included collecting outstanding debts, locating customers, and arranging payment plans for those who were unable to pay their balances in full.
CSR
CYBER CITY TELESERVICES - Direct TV US
Jun 2008 - Sep 2008
Key Achievements:
I worked as a Customer Service Representative (CSR), handling both inbound and outbound calls. I assisted customers with issues related to their satellite services, troubleshot technical concerns, and offered additional services.
Quick Stats
Certifications
Education
Associate's Degree
AMA Computer Learning Center
2001 - 2003