Genelyn

Virtual Assistant, ISA,Telemarketer, Appointment Setter, CSR

Genelyn

ID Verified
1,500/mo
Balanga City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have been working for real estate campaigns. Calling customers who might be interested in selling or buying a new home. Making follow ups via emails, calls and texts. I have attended Craig Proctor's Real Estate training and webinars. I have been doing mortgage campaigns. I have also been doing campaigns for SEO, insurance, and telemarketing companies as an ISA/appointment setter and telemarketer. I was also a Collection Specialist for Capital One UK Bank and became a Customer Service Represe...

Top Skills

Data Entry · 10 yearsEmail Management · 8 yearsExecutive Assistant Services · 8 yearsPersonal Assistant Services · 8 yearsResearch & Information Gathering · 8 years

Skills & Expertise

Real Estate Operations

Follow Up BossExpert
Zillow Premier AgentExpert
Real Estate ListingExpert

Virtual Assistance & Admin

Data EntryExpert
Email ManagementExpert
Personal Assistant ServicesExpert
Executive Assistant ServicesExpert
Research & Information GatheringExpert
Calendar ManagementExpert
Travel PlanningExpert
Meeting CoordinationExpert
CalendlyExpert
Document ManagementBeginner
Monday.comBeginner
TrelloBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Social Media SupportBeginner
Email SupportBeginner

Work Experience

Inside Sales Agent/ Admin

The Record Group WA

Sep 2025 - Present

Key Achievements:

-Called homeowners to assess their interest in buying or selling properties and scheduled appointments. -Qualified potential clients and conducted follow-ups. -Managed and monitored emails and text messages. -Updated and maintained the CRM database. -Handled inbound and outbound customer service calls.

Follow Up BossZillow Premier AgentReal Estate Listing

B2B Caller, CSR, Telemarketer, Appointment Setter, VA - 2013-2025

Titanium Telemarketing UK

Jul 2013 - Dec 2025

Key Achievements:

-Called UK homeowners to provide customer service and assess their satisfaction with the services received. -Conducted telemarketing calls to UK businesses and scheduled appointments for various products and services. -Accurately documented all calls and customer interactions.

Admin / Customer Data Specialist

SmartBodyWire US

Dec 2023 - Nov 2025

Key Achievements:

-Handled incoming and outgoing orders. -Contacted police stations to confirm details. -Managed emails and correspondence. -Created labels using Canva -Conducted inventory management. -Maintained and organized data. -Uploaded and cleared leads in the CRM.

Appointment Setter / Telemarketer

Coast Capital

Sep 2022 - Dec 2024

Key Achievements:

- Called businesses to offer business loans and schedule appointments.

Follow Up Boss

Inside Sales Agent

Your Home Sold Guaranteed Realty - Canada

Sep 2023 - Nov 2024

Key Achievements:

-Called homeowners to determine their interest in buying or selling a property and scheduled appts. - Qualified homeowners and followed up with potential clients. -Attended Craig Proctor’s weekly training sessions to learn more about real estate and effective strategies for attracting interested homeowners. -Attended daily training sessions before starting each shift.

Follow Up BossZillow Premier AgentReal Estate Listing

Inside Sales Agent / CSR

Your Home Sold Guaranteed Realty - FL

Oct 2022 - Nov 2023

Key Achievements:

- Called homeowners to check if they were interested in buying or selling a property and scheduled appointments. -Qualifying homeowners and making follow-ups. -Attended Craig Proctor’s weekly training sessions to expand my knowledge of real estate. -Attended weekly team meetings to review and discuss performance metrics. - Called homeowners whose deals had been closed to follow up and check in with them.

Follow Up BossReal Estate ListingZillow Premier Agent

Inside Sales Agent

David Delgado Realty - (Your Home Sold Guaranteed Realty - California)

Feb 2021 - Dec 2022

Key Achievements:

- Called homeowners to check if they were interested in buying or selling a property and scheduled appointments. - Qualified homeowners and followed up with potential clients. - Attended Craig Proctor’s weekly training sessions to expand my knowledge of real estate. - Offered homeowners options to lower their mortgage interest rates. - Offered homeowners solar panel systems to help lower their electricity bills.

Follow Up BossZillow Premier AgentReal Estate Listing

Telemarketer / Appointment Setter

Final Expense

Jan 2019 - Oct 2020

Key Achievements:

- Called customers to offer insurance services and schedule appointments.

Collection Specialist

Magazine Services

Jan 2018 - Feb 2019

Key Achievements:

- Called customers to collect outstanding debts and assist them in setting up payment plans.

Appointment Setter

Modify My Mortgage

Dec 2015 - Dec 2017

Key Achievements:

I called homeowners to offer them options for lowering their interest rates and scheduled appointments for them to speak with an advisor to finalize the deal.

Appointment Setter / Telemarketer

YellowPages.CA

Dec 2014 - Dec 2015

Key Achievements:

I offered businesses advertising services to appear on the first page of the Yellow Pages and scheduled appointments for them to meet with a specialist to finalize the deal.

Appointment Setter / Telemarketer

AdNow.AU

Dec 2012 - Dec 2014

Key Achievements:

I called businesses to offer website, SEO, and other digital marketing services. I scheduled appointments for specialists to meet with potential clients and close deals.

Appointment Setter

IGA Supermarket AU

Dec 2012 - Nov 2014

Key Achievements:

I called small businesses to convince them to advertise on IGA supermarket TV screens. I then scheduled appointments for my specialist to meet with them and close the deals.

CSR and TSR II

Teletech - T - Mobile US

Dec 2011 - Dec 2012

Key Achievements:

Handled inbound and outbound calls to provide customer service, technical support, and selling additional services. Managed billing inquiries and assisted customers with account-related concerns.

Collection Specialist

iQor Philippines - Capital One UK

Sep 2008 - Dec 2011

Key Achievements:

I was responsible for skip tracing, contacting customers who had been unreachable or had not been in contact for more than 60 days. My duties included collecting outstanding debts, locating customers, and arranging payment plans for those who were unable to pay their balances in full.

CSR

CYBER CITY TELESERVICES - Direct TV US

Jun 2008 - Sep 2008

Key Achievements:

I worked as a Customer Service Representative (CSR), handling both inbound and outbound calls. I assisted customers with issues related to their satellite services, troubleshot technical concerns, and offered additional services.

Quick Stats

Age42 years
English LevelFluent
Other Languages
EnglishBasic
ID VerificationVerified

Certifications

Computer System Design and Programming
TESDA Call Center Training

Education

Associate's Degree

AMA Computer Learning Center

2001 - 2003