Virtual Assistant

Gemma

800/mo
Baguio City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi my name is Gemma but most people call me Jill! I am Detail-oriented and versatile e-commerce professional with experience in Production Administration, Customer Success, Fulfillment, Logistics, and Virtual Assistance. Experienced in managing e-commerce orders, Shopify operations, customer support, inventory, shipment monitoring, production workflows, and process documentation. Strong background in remote work environments with the ability to coordinate across teams, resolve order and custome...

Top Skills

Adobe Premiere Pro · 9 yearsAfter Effects · 9 yearsVideo Editing · 9 yearsAdobe Photoshop · 5 yearsDropshipping · 4 years

Skills & Expertise

E-commerce & Marketplace

DropshippingAdvanced
Order FulfillmentAdvanced
Order ProcessingAdvanced
ShopifyIntermediate
Inventory ManagementIntermediate

Design & Creative

Adobe Premiere ProExpert
After EffectsExpert
Video EditingExpert
Adobe PhotoshopExpert
CanvaIntermediate
Final Cut ProIntermediate
CapCutIntermediate

Specialized Skills

Technical TrainingIntermediate

Virtual Assistance & Admin

Email ManagementAdvanced

Customer Success

ZendeskAdvanced
Phone SupportIntermediate

Work Experience

Production Admin

The Collegiate Lineup

Jul 2025 - Present

ShopifyOrder FulfillmentOrder ProcessingDropshippingEmail Management

Customer Success

Threadly - Athlete's Thread

Oct 2024 - May 2025

ZendeskEmail Management

Fulfillment Associate

Threadly – Greek House

Mar 2022 - Oct 2024

DropshippingInventory ManagementOrder ProcessingOrder FulfillmentEmail Management

Logistics Associate

GlobalTranz

Oct 2021 - Aug 2023

DropshippingPhone SupportEmail Management

Virtual Assistant

Amber Calls with Love

Oct 2021 - Nov 2022

Adobe PhotoshopVideo EditingAfter EffectsAdobe Premiere ProEmail Management

Real Estate Cold Caller

The BCO Group

May 2020 - Oct 2021

Email ManagementPhone Support

Customer Service Representative

Sitel Corp.

Sep 2017 - Jun 2018

Key Achievements:

Top 10 Customer Service Representative Sitel Corp. Top 20 Low AHT CSR 2018

Phone Support

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified