Service CoordinatorService Coordinator
Hazel
$1,500
per month
($9/hour)
Profile Description
I’m a reliable and detail-oriented administrative professional with experience in IT service coordination, customer support, dispatching, and daily operations. I value consistency, clear communication, and teamwork, and I always strive to provide dependable support while staying organized, adaptable, and eager to learn.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Human Resources
Customer Success
Work Experience
IT SERVICE COORDINATOR
CARABAO CLOUD SOLUTIONS (HOCS CONSULTING)
Jan 2024 - Present
Key Achievements:
· Promoted from IT Service Administrator after triaging requests and writing ticket handoffs for a year. · Handle calls from executive and escalated customers, including critical incidents, routing them to senior support or SMEs. · Coordinate technician schedules and ticket assignments to maintain SLA compliance and balanced workloads. · Prioritize and dispatch escalated requests by SLA, urgency, ticket age, and workload; report delays and trends to leads.
SALES SUPPORT SPECIALIST
A+ QUEST – FWD LIFE INSURANCE
Jan 2021 - Dec 2023
Key Achievements:
· Resolved customer issues, ensured commission compliance, and gave the sales team data to reach monthly quotas. · Managed client appointments and bookings, supported online meetings, and maintained digital files and contracts. · Part-time Financial Wealth Planner (Apr 2021 – Jan 2022): needs-based planning for prospective clients.
PROJECT ADMINISTRATOR, SAFETY OFFICER LVL 2
OMNIWORX – JOYSON SAFETY SYSTEMS
Sep 2018 - May 2021
Key Achievements:
· Managed 500+ workers, including bi-weekly shift scheduling, timekeeping, incentives, and billing preparation. · Evaluated training needs and presented monthly KPI reports on safety, productivity, and attendance to client managers.
Quick Stats
Certifications
Education
Bachelor's Degree
Sothern Luzon State University
2014 - 2018