Vitual AssistanceVitual Assistance
Floyd
ID Verified$800
per month
($5/hour)
Profile Description
I have more than 15 years working in customer service. I can handle cutsomer complains and quieries very well and have an ability to sell products to the customers. I am hardworking, goal oriented and disciplined person.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Virtual Assistance & Admin
Marketing & Growth
Work Experience
Promotions Cordinator/ Events Cordinator
Emperors Palace
Jan 2020 - Mar 2026
Key Achievements:
VIP Loyalty & Engagement: Conceptualised, planned, and directed high-profile promotional campaigns, high-stakes contests, and customer engagement activities that supported long-term brand loyalty. Revenue Growth Strategy: Developed and executed highly targeted advertising and promotional tactics on the floor that successfully drove a verified 15% increase in casino revenue. Stakeholder & Vendor Coordination: Synchronised cross-functional internal departments, third-party suppliers, and high-tier entertainment vendors to streamline event logistics, VIP lounge preparation, and premium execution. Data-Driven Optimization: Utilised complex gaming and performance data analytics to assess event success, monitor loyalty metrics, and architect future high-yield marketing initiatives. Compliance & Governance: Maintained absolute confidentiality and structural compliance when managing high volumes of sensitive customer demographic data, operational information, and player activity records.
VIP Host
Emnotweni Casino
Feb 2015 - Dec 2019
Key Achievements:
Lounge & Experience Coordination: Supervised and coordinated exclusive VIP events and premium floor hospitality experiences tailored specifically for high-net-worth individuals and high rollers. Frontline Floor Excellence: Hosted large-scale premium functions and expertly mediated unexpected, high-pressure guest complaints and gaming disputes on busy shifts while maintaining elite corporate service benchmarks. CRM & Data Hygiene: Maintained meticulous accuracy capturing sensitive high-roller player details into the complex Gaming Management System to drive loyalty programme enrollment and card hygiene. Audience Engagement & MC Duties: Served as the official Master of Ceremonies (MC) for live promotional draws, driving massive guest engagement and ensuring smooth on-stage delivery.
Customer Service Host
Emnotweni Casino
Oct 2008 - Jan 2015
Key Achievements:
Customer Contact & Relations: Managed and resolved frontline enquiries for over 200 diverse casino guests daily, actively explaining bet types, promotions, and building key retention rates for the Casino Rewards programme. Promotional Activations: Executed dynamic floor promotions, safely set up critical marketing collateral, and actively coordinated winner validations for high-stakes draws under regulatory supervision. Performance Recognition: Achieved 'Employee of the Month' twice and secured 2nd place for 'Employee of the Year' in recognition of outstanding hospitality performance metrics and guest service excellence.