Customer Service RepresentativeCustomer Service Representative
Florithee
ID Verified$700
per month
($4/hour)
Profile Description
**Professional Summary** Dedicated and customer-focused professional with over 5 years of experience in the BPO industry, including customer service, telecommunications, and account support. Experienced in handling customer inquiries, resolving concerns, providing accurate information, and maintaining customer satisfaction. Skilled in communication, problem-solving, multitasking, sales support, and using CRM and customer service tools. Adaptable, detail-oriented, and committed to delivering hig...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service Representative - Support Coach
TTEC
Jun 2023 - May 2026
Key Achievements:
Successfully completed three years at TTEC supporting the Verizon account, providing customer service, resolving account and service concerns, maintaining accurate documentation, and working toward performance and quality targets while delivering a positive customer experience.
Customer Service Representative
IQOR
Aug 2020 - Sep 2021
Key Achievements:
Completed one year as a Customer Service Representative at iQor, supporting a telecommunications account by resolving customer concerns, assisting with billing and service inquiries, maintaining accurate account records, and delivering professional customer support while working toward quality and productivity goals.
Quick Stats
Education
Bachelor's Degree
University of Iloilo
2012 - 2016
High-school
Ramon Avancena National High School
2008 - 2012