Virtual & Administrative Assistance, Marketing, Social MediaVirtual & Administrative Assistance, Marketing, Social Media

Key Achievements:

• Supported local marketing operations across four international markets, coordinating localized social media content, email campaigns, product information, website updates, and promotional activities. • Planned and prepared localized content for Facebook, Instagram, and TikTok, including captions, videos, content calendars, and publishing schedules to maintain consistent brand presence across markets. • Recruited and coordinated freelance translators through Upwork and worked with local freelancers to ensure marketing and product content was culturally appropriate, accurate, and delivered on schedule. • Collaborated with Shopify, Graphics, and Video Editing teams to coordinate translations, localized visuals, video transcriptions, voice-overs, and other campaign materials. • Supported Shopify operations by updating product pages, localized market content, promotional campaigns, discounts, and new product launches, while also assisting with TikTok Shop inventory, returns, and cancellations. • Prepared and coordinated localized email marketing campaigns through Klaviyo, ensuring content and promotions were adapted for the appropriate markets and audiences. • Conducted weekly website QA checks across assigned country websites, identifying localization, content, product, and presentation issues and coordinating necessary corrections with relevant teams. • Helped improve localization efficiency by incorporating AI-assisted translation into the workflow while coordinating freelancer proofreading and quality checks, reducing reliance on fully manual translation processes. • Created and edited marketing graphics using Canva and supported urgent localization requests to help campaigns and promotional materials meet tight deadlines across different time zones. • Worked cross-functionally with marketing, e-commerce, creative, and localization teams to keep campaigns, website updates, and market-specific initiatives organized and delivered on time.

Key Achievements:

• Successfully researched and identified relevant KOLs, influencers, and content creators across TikTok, Instagram, and YouTube based on brand standards, target audiences, and campaign requirements. • Built and maintained organized influencer prospect lists containing creator profiles, contact information, content niches, and other essential outreach details, helping streamline campaign preparation. • Supported influencer outreach and pitching for campaigns across multiple industries, including beauty, fashion, and technology, by providing accurate and well-researched creator information. • Improved the efficiency of influencer sourcing by evaluating creators based on brand relevance, audience fit, content quality, and overall campaign suitability. • Supported day-to-day administrative and HR operations, including employee attendance monitoring and record organization, while managing PR research responsibilities and deadlines.

Key Achievements:

• Successfully handled high-volume inbound calls for a healthcare account, addressing customer inquiries, product concerns, and complaints with empathy and professionalism. • Provided accurate troubleshooting guidance and appropriate resolutions, helping customers understand and resolve product-related concerns efficiently. • Maintained accurate and detailed customer case records in Salesforce, ensuring proper documentation and smooth follow-up of customer concerns. • Completed back-office complaint processes, including online support forms and confirmation emails, while maintaining accuracy and confidentiality. • Applied HIPAA training and healthcare privacy practices when handling sensitive customer information and account-related concerns. • Built customer trust through clear, patient, and empathetic communication while working effectively in a fast-paced call center environment. • Earned multiple performance awards and recognitions in 2023, including Top Agent, CSAT Master, NPS Champion, Rising Star Award, and Top 2 – Account CSAT Master, recognizing excellence in customer satisfaction, service quality, and overall performance.