Virtual Assistant, Social Media Content CreationVirtual Assistant, Social Media Content Creation
Fidelo
ID Verified$2,000
per month
($11/hour)
Profile Description
Dynamic Customer Service Professional and Virtual Assistant with 8+ years of experience supporting businesses through customer relations, administrative operations, dispatch coordination, and sales support. Proven ability to build customer trust, resolve concerns efficiently, and maintain professional communication across multiple channels. Additionally, experienced in creating high-converting Facebook content, including Posts, Stories, and Reels that help businesses attract customers, generate ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Design & Creative
Customer Success
Work Experience
Social Media Content Creator
ECOFUELS
Oct 2024 - Present
Job Responsibilities:
As a Social Media Content Creator for ECOFUELS, I specialized in creating engaging and conversion-focused content for Facebook, including Posts, Stories, Reels, promotional graphics, and video content. Working part-time during my free hours, I helped strengthen the company's online presence by developing creative marketing materials designed to increase audience engagement and promote products and...
VA / CSR
Metropolis Management Company
May 2023 - May 2025
Job Responsibilities:
As a Phone Team Lead and Virtual Assistant for Metropolis Management Company, I played a key role in supporting daily operations, client communications, and team development. I managed customer calls, emails, reports, and administrative tasks while serving as a trusted point of contact for residents and community stakeholders. In addition to delivering exceptional customer service, I trained and m...
CSR / Dispatcher
Collective Sollutions
Jun 2022 - May 2023
Job Responsibilities:
As a Customer Service Representative and Roadside Assistance Dispatcher, I served as the critical link between customers, insurance partners, and service providers. I managed high-volume inbound calls from motorists experiencing vehicle emergencies and coordinated services such as towing, tire changes, battery assistance, fuel delivery, and lockout support. I efficiently dispatched service provid...
CSR / Sales
IQOR
Apr 2021 - Mar 2022
Job Responsibilities:
As a Customer Service Representative and Sales Associate for FullBeauty Brands, I provided outstanding customer support while assisting customers with product purchases from a wide range of clothing, fashion, and home merchandise collections. I guided customers through product selection, informed them about available promotions and discounts, and processed orders accurately to ensure a smooth and...
CSR / Retention
Convergys/Concentrix
Sep 2018 - Apr 2021
Job Responsibilities:
As a Customer Service Representative and Retention Specialist for SiriusXM Satellite Radio, I served as the primary point of contact for customers seeking account assistance, radio activations, plan information, technical support, and subscription management. I specialized in resolving customer concerns through effective troubleshooting and personalized service while delivering a positive customer...
Customer Service Representative
Teleperformance
Oct 2017 - Sep 2018
Job Responsibilities:
As a Customer Service Representative for Virgin Mobile, I served as the primary point of contact for customers, handling inbound calls and delivering outstanding support for telecommunications services. I specialized in troubleshooting mobile device issues, phone activations, account management, and plan consultations. Through strong communication skills, technical knowledge, and a customer-first...