Customer service

Feziwe

ID Verified
690/mo
South Africa
Looking for Full-time
8 hours/day
Availability: EU timezone

Profile Description

Driven and highly organized remote customer service professional with a strong track record in managing high-volume live chats and calls, demonstrating exceptional communication skills and efficiency under pressure. Adept at leveraging AI-powered tools to enhance productivity and streamline workflows, with a keen ability to maintain detailed customer records and ensure timely issue resolution.

Top Skills

Data Entry · <1 yearDocument Management · <1 yearEmail Management · <1 yearEmail Support · <1 yearExecutive Assistant Services · <1 year

Skills & Expertise

Virtual Assistance & Admin

Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner
Monday.comBeginner

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
FreshdeskBeginner
Help ScoutBeginner
LiveChatBeginner

Work Experience

Customer service

Amazon

Sep 2023 - Jan 2025

Key Achievements:

Handled 50+ Live Chats & Calls daily via Zendesk & CRM (ticketing, history, follow-ups) US marketplace support - Live chat first-response Managed inquiries, order/returns, documentation, SLA tracking in Zendesk Used CRM to maintain accurate customer records, order notes, escalation to Ops Manager Used AI (Claude/ChatGPT) to organize work, draft responses & research faster

Email SupportTechnical SupportZendeskFreshdeskLiveChatTicket ManagementLive Chat SupportPhone SupportEmail ManagementDocument Management

Quick Stats

Age41 years
English LevelFluent
ID VerificationVerified

Certifications

Grade 12