Faye

Virtual Assistant | Customer Support VA

Faye

528/mo
Digos City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Organized, detail-driven administrative and customer support professional with nearly two years of experience managing parent and student communication, records, and tight deadlines. I recorded and verified grades for 280+ students every grading period, checking each entry against source records for accuracy. I’m self-trained in Gmail, Google Workspace, Microsoft Excel, Google Sheets (XLOOKUP, VLOOKUP, pivot tables), Zendesk, and HubSpot through hands-on practice projects, including inbox manag...

Top Skills

Adobe InDesign · 2 yearsAdobe Photoshop · 2 yearsCalendar Management · 2 yearsCalendly · 2 yearsCoaching & Mentoring · 2 years

Skills & Expertise

Content & Writing

Email CopywritingBeginner
Creative WritingBeginner

Customer Success

Phone SupportBeginner
Social Media SupportBeginner
ZendeskBeginner
Email SupportBeginner

Data & Analytics

Google Sheets (Advanced)Intermediate
Excel (Advanced)Intermediate

Design & Creative

Adobe PhotoshopIntermediate
Adobe InDesignIntermediate
CanvaBeginner
CapCutBeginner

Virtual Assistance & Admin

Calendar ManagementIntermediate
Document ManagementIntermediate
Data EntryIntermediate
CalendlyIntermediate
Email ManagementBeginner
Meeting CoordinationBeginner

Specialized Skills

Language TeachingIntermediate
Curriculum DevelopmentIntermediate
Coaching & MentoringIntermediate

Marketing & Growth

HubSpotBeginner

Work Experience

Senior High School Educator

Cor Jesu College, Inc.

Aug 2024 - Apr 2026

Key Achievements:

Handled daily communication with parents, students, and colleagues through Gmail and Google Workspace, sharing policy updates and progress reports courteously. Tracked student account concerns, fees, and administrative needs, keeping detailed records so issues were resolved quickly. Organized schedules, submission logs, and publication files for the Elementary Journalism program to meet strict deadlines. Computed and recorded grades for 280+ students each grading period, checking every entry against source records for accuracy.

Calendar ManagementGoogle Sheets (Advanced)Email ManagementCanvaDocument ManagementPhone SupportData EntryLanguage TeachingCoaching & MentoringAdobe InDesignCurriculum DevelopmentMeeting Coordination

Quick Stats

Age27 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Southeastern College of Padada, Inc.

2018 - 2022