Virtual Assistant | Customer Support SpecialistVirtual Assistant | Customer Support Specialist
Fatima
ID Verified800/mo
Lapu-Lapu City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since November 2026
Profile Description
Detail-oriented customer support and quality assurance professional with 4+ years of experience in customer service and quality monitoring across US and UK based customers/clients . Maintained a 95% CSAT score for three consecutive months in customer service, and in my QA role, sustained a 98% accuracy rate while auditing 60 tickets, chats, and calls per day. I’ve supported customers and merchants through email, chat, and phone, delivering accurate, professional, and efficient service while iden...
Top Skills
Freshdesk · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 yearsCalendly · 1 yearCold Calling · 1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Data EntryIntermediate
CalendlyIntermediate
Calendar ManagementBeginner
Email ManagementBeginner
NotionBeginner
TrelloBeginner
Document ManagementBeginner
Sales & Business Development
Cold CallingIntermediate
Lead GenerationBeginner
Marketing & Growth
GoHighLevelBeginner
Customer Success
Live Chat SupportIntermediate
Phone SupportIntermediate
FreshdeskIntermediate
Email SupportIntermediate
Quick Stats
Age29 years
English LevelConversational
ID VerificationVerified
Certifications
Executive Virtual Assistant Course
Social Media Management Course
General Virtual Assistant Course
Education
High-school
Consolacion Cebu
2017 - 2018