Virtual AssistantVirtual Assistant

I have experience in healthcare customer service, retail support, sales, AI data annotation, short-term rental operations, and caregiving. At Optum, I handled healthcare calls and chats, assisting members with claims inquiries, insurance coverage verification, and benefit plan information using Genesys while following HIPAA guidelines. At Concentrix, I worked as a blended customer service agent handling calls, chats, and emails, assisting customers with inquiries and appointment scheduling using... See more