Customer Service /Virtual Assistant / Sales specialistCustomer Service /Virtual Assistant / Sales specialist

Key Achievements:

Provide customer support through written communication, responding to customer inquiries, resolving issues, and maintaining positive customer relationships. Support sales activities through lead engagement, product and service promotion, customer follow-ups, and relationship management. Participate in AI training projects, including data annotation, content evaluation, response assessment, and providing feedback to improve AI model accuracy and performance. Assist with online research, data handling, and administrative tasks while maintaining accuracy, confidentiality, and attention to detail. Work independently across remote assignments, meeting project deadlines and maintaining quality standards.

Key Achievements:

Supported trade and market development activities to improve product reach and grow market share. Collected market data through surveys and reviewed customer needs, competitor actions, and new opportunities. Built working relationships with traders, distributors, retailers, and stakeholders to support collaboration and sales growth. Helped raise awareness among business partners on company programs and initiatives. Promoted Airtel products and services to businesses and individual customers across assigned territories. Monitored sales performance metrics to assess effectiveness of strategies. and prepared regular reports for decision-making support. Maintained organized records of field activities and customer interactions for reference. of field activities, customer interactions, and business performance.

Key Achievements:

Resolved customer inquiries, complaints, and product-related concerns while maintaining high service standards. Provided customer support via phone, email, and digital channels to enhance customer satisfaction. Utilized CRM systems to track customer interactions, orders, and service requests. Coordinated with sales, logistics, and operations teams to facilitate timely order fulfillment. Managed invoicing processes and maintained accurate customer records to support efficient service delivery.

Key Achievements:

Managed client inquiries and coordinated property viewings for residential and commercial properties. Managed client databases and tracked leads in CRM systems to enhance follow-up and conversion efforts. Conducted lead generation and follow-up activities to support sales objectives. Developed and implemented digital marketing campaigns that increased visibility and interest in property listings. Prepared performance reports and maintained accurate sales records. Facilitated company webinars and client engagement events to strengthen relationships and drive engagement.

Key Achievements:

Facilitated over 40 leadership and life-skills training sessions, reaching more than 150 student leaders across six colleges and universities. Contributed to fundraising efforts that raised over KES 270,000 through partner recruitment and stakeholder engagement. Supported youth mentorship and development programmes covering conflict resolution, mental wellness, active citizenship, and personal leadership. Coordinated youth outreach activities, mobilised participants, and collaborated with university leaders and community stakeholders to strengthen programme delivery. Supported stakeholder communications, fundraising outreach, data collection, programme monitoring, and reporting to improve operational effectiveness.