Admin VA | Customer Service RepresentativeAdmin VA | Customer Service Representative
Esperanza
ID Verified$1,000
per month
($6/hour)
Profile Description
Virtual assistant and customer support professional with 3+ years of experience handling customer inquiries, administration, and lead follow-up across phone, email, and chat. Currently manages client enrollment, invoicing, scheduling, case files, and daily reporting for a credit repair business. Previously made outbound calls and handled 250-500 daily calls and emails as a business development representative. Consistent QA scores of 98-100% at Concentrix and WNS, and a top-10 CSAT ranking among ...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Virtual Assistance & Admin
Real Estate Operations
Customer Success
Work Experience
Admin VA
New Life Financial
Jul 2025 - Present
Key Achievements:
● Handle client enrollment for credit repair clients: process invoices, collect client information, and add clients to the system once payment is received ● Schedule client appointments in Calendly with 98% accuracy ● Manage 5-10 client case files per month in Credit Repair Cloud ● Track client credit score dispute files in the Credit Dispute Engine and submit daily reports on disputed files ● Coordinate guest bookings and answer inquiries on Airbnb and VRBO for 15-20 reservations per month