General Virtual Assistant / Customer Service SpecialistGeneral Virtual Assistant / Customer Service Specialist
Erika
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer Service Representative and General Virtual Assistant with 5+ years of BPO experience and hands-on experience in administrative and operations support. Skilled in customer service, email and chat support, administrative assistance, data entry, lead follow-up, reporting, and client communication. Experienced in supporting international customers and clients in remote and fast-paced environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Real Estate Operations
Virtual Assistance & Admin
Work Experience
General Virtual Assistant
SELAH CONSULTING PH
Jul 2026 - Oct 2026
Key Achievements:
Provide administrative and operational support to the CEO and team. Manage calendars, schedules, inboxes, and daily task coordination. Prepare EOD reports, spreadsheets, and business updates. Schedule and manage social media posts across Facebook, Instagram, and LinkedIn. Monitor leads, registrations, inquiries, and client information. Assist with online research, follow-ups, documentation, and ad hoc tasks.
VA & Operations Coordinator
PRALINES BACKYARD DOG SERVICES / FOUNDATION
Mar 2024 - Apr 2026
Key Achievements:
Handled email, phone, and text outreach and follow-ups. Conducted online research and coordinated pet-care and housing resources. Maintained case records, reports, spreadsheets, and client information. Assisted with donor/sponsor outreach and administrative communications. Managed data and case updates using Doobert and other online platforms. Supported social media, newsletters, receipts, and general operations
Admin Support – Points Choice Support | Short-Term Project
Royal Caribbean Group
Feb 2026 - Apr 2026
Key Achievements:
Processed guests’ cruise-earned points for transfer to another Royal Caribbean brand, Silversea. Assisted with points, tier, and reward-related requests. Reviewed guest account information and processed requests accurately. Updated records and documented request status and outcomes. Coordinated with internal teams regarding account and process-related concerns. Reported request status, technical issues, and process concerns to managers. Maintained accuracy, productivity, and quality standards while handling guest requests.
Customer Service Representative
FOUNDEVER
Aug 2022 - Feb 2026
Key Achievements:
Provided customer and restaurant-partner support via voice and email. Assisted with orders, delivery issues, accounts, and service concerns. Managed high-volume email support, averaging 80 tickets per day. Coordinated with restaurant partners to resolve customer and order issues. Handled escalations and documented cases accurately. Used Zendesk and internal systems to manage tickets and customer information.
Customer Service Representative / Training Mentor
IQOR
Jun 2021 - Jul 2022
Key Achievements:
Provided customer and technical support for T-Mobile products and services. Assisted with account, billing, device, and service concerns. Troubleshot issues, handled escalations, and provided resolutions. Supported and coached 3–5 agents during training and transition. Prepared EOD reports and maintained accurate customer records. Used Avaya, Atlas, and T-Mobile support systems.
Customer Service Representative
INSPIRO
Nov 2020 - May 2021
Key Achievements:
Assisted US customers via voice, email, and live chat with orders and service concerns. Supported 1800Flowers, Popcorn Factory, and Harry & David accounts. Coordinated order concerns with vendors and internal teams. Performed back-office support and maintained accurate customer records. Used Genesys, Atlas, and internal order-management systems