Erick

Virtual Assistant

Erick

ID Verified
1,200/mo
Mombasa, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Executive Virtual Assistant with 5+ years supporting senior leaders and remote teams across admin, operations and customer support. Cut an email backlog by 80%, reduced missed meetings by 30%, and sustained a 98% first-contact resolution rate. Trusted with confidential information and fluent in Google Workspace, Asana, Zendesk and HubSpot.

Top Skills

Calendar Management · 5 yearsCalendly · 5 yearsData Entry · 5 yearsDocument Management · 5 yearsEmail Management · 5 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementExpert
Email ManagementExpert
Travel PlanningExpert
Document ManagementExpert
Data EntryExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
Personal Assistant ServicesExpert
Research & Information GatheringExpert
CalendlyExpert

Customer Success

Email SupportExpert
Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Technical SupportExpert

Work Experience

Virtual Assistant

Multiple Clients

2025 - Present

Key Achievements:

• Manage calendars for 5 senior leaders across time zones, cutting missed or delayed meetings by 30% • Cleared 80% of a high-volume executive inbox backlog within 60 days through triage and prioritization • Run the customer service desk (email, live chat, platform requests) at a 98% first-contact resolution rate • Automated recurring workflows in Asana, saving the team about 15 hours weekly • Deliver research and reports that inform business decisions; coordinate projects and virtual meetings

Calendar ManagementEmail ManagementTravel PlanningDocument ManagementMeeting CoordinationPersonal Assistant ServicesExecutive Assistant ServicesData EntryResearch & Information GatheringCalendly

Assistant to the manager

Biosystems consultants

2024 - 2025

Key Achievements:

• Supported a construction project manager with scheduling, communication, daily logs, and tool and material tracking • Enforced site safety and PPE compliance; onboarded and coordinated volunteer teams

Executive Assistant ServicesPersonal Assistant ServicesMeeting CoordinationCalendar ManagementEmail ManagementTravel PlanningDocument Management

Customer Support and Admin Specialist

Monel Limited

2020 - 2023

Key Achievements:

• Resolved 50+ weekly inquiries via email and live chat in Freshdesk consistently within SLA • Maintained and audited CRM records at 100% accuracy • Planned corporate travel, accommodation and events, cutting costs 15% through vendor negotiation • Prepared quarterly reports, client presentations and policy documents for executive review • Tracked ocean, air and road cargo, gave clients real-time ETAs and customs updates, and re-planned around delays

Email SupportPhone SupportTechnical SupportEmail ManagementTravel PlanningDocument Management

Quick Stats

Age36 years
English LevelConversational
ID VerificationVerified

Certifications

Virtual Assistant

Education

Bachelor's Degree

Mombasa Technical University

2025 - present

Associate's Degree

Kenya Coast National Polytechnic

2012 - 2015