Travel VA | Customer Support | Wordpress | Shopify |Travel VA | Customer Support | Wordpress | Shopify |
Erica
ID Verified$1,200
per month
($7/hour)
Profile Description
Travel VA | Operations Support VA | E-commerce, Customer Service & Business Administration I help business owners and growing teams keep their daily operations organized through efficient administrative support, customer service, e-commerce management, and content coordination. With experience supporting e-commerce and service-based businesses, I handle tasks such as Shopify order management, customer enquiries, WordPress content publishing, calendar and booking coordination, social media sche...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Human Resources
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Operations Assistant | Executive Assistant | Social Media Coordinator | Wordpress
London Guided Walks
Dec 2024 - Oct 2026
Key Achievements:
**Operations Assistant | Administrative Support & Digital Content Management** ### Key Responsibilities - Managed daily customer enquiries, booking coordination, email correspondence, and calendar scheduling to support smooth business operations. - Coordinated with tour guides regarding schedules, meeting points, route details, accessibility information, and tour preparation requirements. - Maintained and updated tour listings, events, booking details, and automated customer communications using FareHarbor and other online booking platforms. - Managed website content through WordPress and Elementor, publishing blogs, tour events, podcast content, and SEO-focused updates. - Created, organised, and scheduled social media content, including promotional reels, photos, and business updates to support online visibility and audience engagement. - Supported email marketing activities, customer follow-ups, and content updates using digital communication tools. - Prepared and maintained guide spreadsheets, invoices, operational documents, and standard operating procedures (SOPs). - Managed online forms, support tickets, guide information submissions, and workflow coordination through SuiteDash and other business tools. - Coordinated ticketing and booking information across platforms, including Eventbrite, See Tickets, and Audience Club. - Improved customer communication consistency by documenting response templates and organising enquiry-handling procedures. ### Key Achievements - **Improved customer support consistency** by developing organised response templates and documentation for handling customer enquiries and booking-related concerns. - **Supported efficient tour operations** by coordinating guide schedules, tour information, customer bookings, and operational requirements. - **Maintained consistent digital content publishing** across the company website, blogs, podcasts, and social media channels. - **Strengthened operational organisation** by maintaining accurate spreadsheets, invoices, guide information, and administrative records. - **Supported workflow efficiency** through online forms, support ticket management, and organised digital processes using SuiteDash and other business tools. - **Enhanced the customer experience** by keeping booking information, tour details, meeting-point instructions, and customer communications clear and up to date.