Virtual AssistantVirtual Assistant
Enrique
ID Verified$800
per month
($5/hour)
Profile Description
Customer Support, Training, and Quality Assurance professional with 3+ years of BPO experience supporting US healthcare accounts. Handled 80+ daily customer calls, maintained 98% customer satisfaction, and achieved 95% first-contact resolution across customer support roles. Experienced in quality monitoring, agent coaching, training, CRM documentation, Google Workspace, HubSpot, Zoho, Slack, and AI-powered productivity tools. Transitioning into remote Customer Support and General VA roles w...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
Customer Success
Data & Analytics
Design & Creative
Virtual Assistance & Admin
Work Experience
Customer Service Associate | Quality Analyst
WIPRO
Sep 2024 - Aug 2026
Key Achievements:
• Resolved customer inquiries and service concerns through clear communication while following established account procedures. • Processed customer requests and maintained accurate records to support efficient service delivery. • Evaluated customer interactions against quality standards, reviewing accuracy, communication, and compliance with account procedures. • Identified service errors and process gaps, documenting findings and providing feedback to support quality improvement. •Communicated quality observations and customer service concerns to relevant team members and supervisors. • Followed company policies, data privacy requirements, and quality assurance guidelines when handling customer information. • Balanced customer service responsibilities with quality monitoring tasks to support consistent service standards.
Customer Service Representative | Flex Trainer
Teleperformance
Oct 2022 - Feb 2024
Key Achievements:
• Resolved customer inquiries and service concerns through clear, professional communication while following established procedures. • Coached and guided team members on customer service processes, communication standards, and account procedures. • Supported new or existing team members in understanding workflows and applying the correct handling procedures. • Shared process updates and practical guidance to promote consistent service quality across the team. • Maintained accurate customer records and followed company policies, data privacy requirements, and quality standards.