E-Commerce Customer Support Specialist | Virtual AssistantE-Commerce Customer Support Specialist | Virtual Assistant
Emmanuel
ID Verified$880
per month
($5/hour)
Profile Description
E-Commerce Customer Service Specialist and Virtual Assistant with 9+ years of experience supporting U.S. and Canadian customers through phone, email, and live chat. I have hands-on experience with Shopify, handling customer orders, tracking, shipping concerns, cancellations, refunds, replacements, and post-purchase issues. I also have experience coordinating with carriers and internal teams to resolve order and delivery concerns efficiently. My background includes customer support for e-commerc...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Work Experience
CUSTOMER SERVICE REPRESENTATIVE
WS DISPLAY
Apr 2025 - Aug 2026
Job Responsibilities:
Managed customer orders and inquiries through phone and email, addressing order, shipping, delivery, and account concerns. Processed order changes, refunds, replacements, and post-purchase requests while maintaining accurate customer and order records. Coordinated with production and shipping teams and UPS to verify shipment status, resolve delivery issues, update addresses, and request package in...
SHOPIFY VIRTUAL ASSISTANT
FREELANCE / PART-TIME
Apr 2025 - Oct 2025
Job Responsibilities:
Handled e-commerce customer inquiries by email, including order status, shipping delays, cancellations, refunds, and replacement requests. Managed customer orders and post-purchase requests in Shopify while following established store policies and refund procedures. Used Gorgias to organize customer conversations and provide timely responses to order-related questions. Reviewed order and tracking...
CUSTOMER SERVICE REPRESENTATIVE III
VXI GLOBAL HOLDINGS
Sep 2018 - Mar 2025
Job Responsibilities:
Managed 50+ customer interactions daily across phone, email, and live chat for U.S. and Canadian customers. Investigated payment disputes, chargebacks, account concerns, refunds, and shipment-related claims using transaction and case details. Checked shipment status and coordinated with UPS, USPS, FedEx, DHL, and other carriers to obtain delivery information and resolve shipping concerns. Maintain...
CUSTOMER SERVICE REPRESENTATIVE
ALORICA PHILIPPINES
Oct 2017 - Sep 2018
Job Responsibilities:
Supported U.S. customers with billing, account services, technical concerns, and troubleshooting through phone support. Explained account and technical information clearly, documented customer interactions, and coordinated with internal teams on complex cases. Worked toward account performance targets for average handling time, customer satisfaction, and quality
Quick Stats
Education
Associate's Degree
Pamantasan ng Montalban
2008 - 2010