Customer Service RepresentativeCustomer Service Representative
Emmanuel
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer Support Professional with 6+ years of experience in customer service, billing inquiries, payment processing, account management, and issue resolution. Skilled in Microsoft Office, Google Workspace, data entry, and maintaining accurate customer records. Detail-oriented, organized, and committed to providing excellent service while meeting quality and productivity targets. Eager to apply my customer service experience and administrative skills in a remote Virtual Assistant, E-commerce Ope...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Service Representative
Concentrix
Sep 2019 - Jul 2026
Key Achievements:
- Maintained a 95–100% Quality Assurance (QA) score, consistently exceeding the 90% target. - Consistently achieved an Average Handle Time (AHT) of 326–335 seconds, meeting or exceeding the 340-second target. - Delivered effective first-contact resolution by addressing customer billing, payment, collection, and account concerns. - Handled high-volume customer interactions while maintaining service quality and professionalism. - Received customer compliments and commendations for providing helpful and effective support. - Developed strong skills in CRM documentation, problem-solving, data accuracy, and customer communication.