MsMs
Emma
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone
$1,200
per month
($7/hour)
Member since November 2026
Profile Description
I have over 10 years of experience as a customer service professional, helping customers, solving problems, and managing daily retail shop operations. During the busy times I handled customer inquiries, processed their order, follow up via phone, WhatsApp, email and SMS. I am always calm under pressure, taking ownership of my work. I handle each customer professionally, making sure the customer is satisfied and looking forward to more business with them. I am teachable, dependable, approachable,...
Top Skills
Email Support · <1 yearLive Chat Support · <1 yearLiveChat · <1 yearPhone Support · <1 yearResearch & Information Gathering · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Email SupportBeginner
Live Chat SupportBeginner
Phone SupportBeginner
LiveChatBeginner
Virtual Assistance & Admin
Research & Information GatheringBeginner
Work Experience
Customer support and Oerations Assistant
pinnacle productions EA LTD
Feb 2011 - Present
Email SupportLiveChatLive Chat SupportPhone SupportResearch & Information Gathering
Quick Stats
Age40 years
English LevelFluent
ID VerificationNot verified