ELSIE

Virtual Assistant

ELSIE

ID Verified
1,000/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Executive Operations Assistant with 7+ years of experience supporting founders, senior leadership, and cross-functional teams across start-ups, SMEs, and government agencies. Skilled in meeting documentation, action-item tracking, calendar and inbox management, stakeholder follow-up, and operational coordination. Known for keeping leadership organised, initiatives on track, and communication flowing across departments, vendors, and clients. Holds a Bachelor's degree in Sociology,...

Top Skills

Calendar Management · 7 yearsCalendly · 7 yearsData Entry · 7 yearsDocument Management · 7 yearsEmail Management · 7 years

Skills & Expertise

Virtual Assistance & Admin

Calendar ManagementExpert
Travel PlanningExpert
Data EntryExpert
Executive Assistant ServicesExpert
Research & Information GatheringExpert
Document ManagementExpert
Email ManagementExpert
Meeting CoordinationExpert
Personal Assistant ServicesExpert
CalendlyExpert
Monday.comExpert
ClickUpExpert
AsanaExpert
NotionExpert
TrelloExpert
BasecampExpert
AirtableExpert
JiraExpert
LinearExpert

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Social Media SupportAdvanced
Ticket ManagementAdvanced
Email SupportAdvanced
Video SupportAdvanced
Technical SupportAdvanced
Lead ManagementAdvanced
ZendeskBeginner

Work Experience

Executive Virtual Assistant

I WORKER (Remote)

Jun 2019 - Aug 2026

Key Achievements:

• Managed executive calendars, appointments, meetings, and end-to-end travel arrangements, including itineraries and accommodations. • Owned inbox management — screened, prioritised, drafted, and responded to correspondence on the executive's behalf. • Coordinated with vendors, clients, and service providers; processed invoices and tracked expenses. • Organised digital files and confidential documentation systems for fast, accurate retrieval. • Led project coordination in Asana, Trello, and ClickUp, tracking deadlines, deliverables, and milestones. • Developed SOPs and workflow documentation to streamline recurring administrative operations. • Prepared meeting agendas, notes, and client-facing reports/presentations; maintained CRM records. • Conducted market research and competitor analysis to support business development decisions.

Calendar ManagementExecutive Assistant ServicesEmail ManagementCalendlyTravel PlanningResearch & Information GatheringMeeting CoordinationAsanaData EntryDocument ManagementPersonal Assistant ServicesNotionTrelloMonday.comLinearClickUpZendeskEmail SupportLead ManagementSocial Media Support

Research Assistant

The Nature Conservancy (TNC), Tana Upper Catchment Mar – Apr 2017

Mar 2017 - Apr 2017

Key Achievements:

• Collected and processed hydro-meteorological and socio-economic data; maintained project databases. • Supported research teams with general office administration and documentation.

Phone SupportEmail SupportLead ManagementTechnical SupportSocial Media Support

Data & Project Assistant

Centre for Training and Integrated Research in ASAL Development (CETRAD)

Jan 2016 - Apr 2016

Key Achievements:

• Collected and processed hydro-met and socio-economic data; maintained and updated databases. • Supported research teams and coordinated general office administration

Data EntryPersonal Assistant ServicesDocument ManagementMeeting CoordinationResearch & Information GatheringTravel PlanningAsanaExecutive Assistant ServicesCalendar ManagementEmail ManagementCalendlyNotion

Quick Stats

Age35 years
English LevelFluent
ID VerificationVerified

Certifications

• ALX — Virtual Assistant Certification (Jan–Mar 2025) • ALX AICE — AI Career Essentials (Oct–Dec 2024)