Edmund

CST,TSR,ColdCaller

Edmund

ID Verified
700/mo
Angeles City, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Hi, My name is Edmund and I have several years experience in customer service. My recent employment was with Concentrix and handled a telecommunication company for 2 years remote setup. I became more self sufficient to complete task without relying heavily on my superiors. Prior to that, I also worked for iQor and handled an E-commerce account, We were placing orders, processing payment, and providing necessary details of the order.

Top Skills

Phone Support · 3 yearsTechnical Support · 2 yearsCold Calling · <1 yearEmail Support · <1 yearLive Chat Support · <1 year

Skills & Expertise

Customer Success

Phone SupportAdvanced
Technical SupportIntermediate
Live Chat SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
Email SupportBeginner

E-commerce & Marketplace

Order ProcessingBeginner
Order FulfillmentBeginner

Sales & Business Development

SalesforceBeginner
Cold CallingBeginner

Work Experience

Customer Service Associate, Advisor I

Concentrix

Mar 2021 - Mar 2023

Phone SupportOrder ProcessingTechnical SupportOrder FulfillmentTicket Management

Customer Service Representative

iQor

Nov 2014 - Apr 2015

Phone SupportOrder ProcessingOrder Fulfillment

Quick Stats

Age31 years
English LevelFluent
ID VerificationVerified

Education

Bachelor's Degree

Systems Plus College Foundation

2016 - 2020