Virtual Assistant, Customer Representative, Sales RepresentVirtual Assistant, Customer Representative, Sales Represent
Edmond
ID Verified$1,700
per month
($10/hour)
Profile Description
I am a reliable and customer-focused professional with over 7 years of combined experience in customer service, sales, virtual assistance, and administrative support. I have strong communication, problem-solving, and organizational skills, with experience handling customer concerns, maintaining accurate records, and following up on tasks. I am adaptable, detail-oriented, eager to learn new tools, and committed to providing excellent customer service while meeting company goals and expectations.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Design & Creative
Data & Analytics
Work Experience
Sales Representative
Evas Flowers
Feb 2022 - Aug 2022
Key Achievements:
Responsibilities: Provided administrative and virtual assistance to support daily business operations. Assisted with customer inquiries and maintained professional communication. Organized and updated records, information, and business-related documents. Managed assigned tasks, monitored deadlines, and followed up on pending requests. Supported day-to-day operations by keeping information organized and ensuring tasks were completed accurately. Used online tools and digital communication platforms to coordinate tasks and maintain productivity. Achievements: Supported smooth daily operations through reliable administrative assistance. Maintained organized records and completed assigned tasks with attention to detail. Strengthened communication, time management, and multitasking skills while working independently. Demonstrated adaptability and reliability in supporting business needs and customer service activities.
Agent/ SME
IQOR Davao
Aug 2017 - Aug 2021
Key Achievements:
Company: iQOR Davao Position: Call Center Agent / Sales Representative / Customer Service Representative / Subject Matter Expert (SME) Responsibilities: Handled customer inquiries, concerns, and service-related issues professionally and efficiently. Provided accurate information and appropriate solutions to improve customer satisfaction. Assisted customers with sales-related inquiries and product or service recommendations. Supported team members by providing guidance, answering process-related questions, and sharing best practices. Monitored agent performance and compliance with company policies and quality standards. Assisted in achieving team targets and maintaining efficient daily operations. Helped resolve complex customer concerns and escalated issues when necessary. Achievements: Progressed through multiple roles, from Call Center Agent to Sales Representative, Customer Service Representative, and Subject Matter Expert. Developed strong customer service, sales, communication, and problem-solving skills. Gained experience supporting and coaching team members to improve performance and process compliance. Contributed to team productivity and customer satisfaction through consistent service and operational support.