Customer SupportCustomer Support
John
4,000/mo
Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone
$4,000
per month
($23/hour)
Member since October 2026
Profile Description
Experienced Customer Service with a demonstrated history of working in the Internet/BPO/Fintech industry. Skilled in Customer Relationship Management (CRM), Leadership, Customer Experience/Support, Microsoft Office/Cloud based apps, and Data Analysis. Strong support professional.
Top Skills
Calendar Management · <1 yearCalendly · <1 yearData Entry · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
Phone SupportBeginner
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner
IntercomBeginner
LiveChatBeginner
Virtual Assistance & Admin
Data EntryBeginner
Calendar ManagementBeginner
Executive Assistant ServicesBeginner
TrelloBeginner
NotionBeginner
JiraBeginner
CalendlyBeginner
Sales & Business Development
SalesforceBeginner
Data & Analytics
Excel (Advanced)Beginner
Power BIBeginner
TableauBeginner
Work Experience
Merchant Operations Lead
Qashier Philippines
Jul 2024 - Mar 2026
Ticket ManagementPhone SupportIntercomTechnical SupportEmail SupportLive Chat SupportJiraNotion
Operations Team Lead
Concentrix
Dec 2022 - Jul 2024
Live Chat SupportEmail SupportTicket ManagementSalesforcePower BIExcel (Advanced)
Head of Customer Care and Sales
Sofi Lending Inc,.
Jan 2020 - Apr 2022
Phone SupportLive Chat SupportTicket ManagementTechnical SupportLiveChatZendeskEmail SupportData EntryNotionSalesforceTableauJiraExcel (Advanced)CalendlyPower BITrelloIntercom
CS Process and Information Management Team Lead
Entain
Aug 2021 - Apr 2022
ZendeskCalendar ManagementJiraPower BIExcel (Advanced)TableauTrello
Quick Stats
Age36 years
English LevelFluent
ID VerificationNot verified
Education
Associate's Degree
San Beda University
2020 - 2020
High-school
University of Santo Tomas
2003 - 2007