Customer service support|Team leaderCustomer service support|Team leader
Dorah
ID Verified$1,000
per month
($6/hour)
Profile Description
Organised, solution-driven professional with 9 years of experience in customer service, scheduling and team coordination. Experienced in coordinating team schedules and leave records, resolving customer complaints calmly and professionally, prioritising competing tasks under pressure, and keeping accurate records across multiple systems (customer account system, POS, email, Microsoft Word and Excel). Strong written and verbal English communication, with the ability to work independently and cont...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
E-commerce & Marketplace
Work Experience
Visual merchandiser, Team leader
Truworths
Nov 2017 - May 2026
Job Responsibilities:
Truworths I Team Leader & Visual Merchandiser | 2021 - 2026 • Served as a key point of contact for customers, resolving enquiries, complaints, exchanges, and returns professionally and with urgency. • Processed customer orders and transactions accurately using the POS and customer account system while maintaining high standards of record accuracy. • Coordinated team schedules and managed leave rec...