Real estate VA / Service Desk

Dennis

350/mo
Rodriguez, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

Results driven Technical Support and Service Desk Professional with nearly 8 years of experience delivering high-quality IT troubleshooting and customer service to global markets. Proven expertise in incident management, network connectivity, software configuration, and utilizing advanced ticketing systems like JIRA and Zendesk to streamline workflows. Adept at managing SLAs, translating complex technical issues into digestible language for non-technical users, and driving cross-functional coord...

Top Skills

LiveChat · 8 yearsTechnical Support · 8 yearsEmail Support · 7 yearsLive Chat Support · 5 yearsPhone Support · 5 years

Skills & Expertise

Customer Success

Technical SupportExpert
LiveChatExpert
Email SupportExpert
Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Ticket ManagementExpert
ZendeskAdvanced

Real Estate Operations

Real Estate ListingIntermediate
Zillow Premier AgentBeginner

Virtual Assistance & Admin

JiraAdvanced
Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Data EntryIntermediate

Work Experience

Customer support specialist

Book4Time Asia LTD. Now part of Agilysys

Jun 2024 - Feb 2026

Job Responsibilities:

Experienced operations and support professional with a strong track record in administrative management, complex financial reporting, and high-volume ticket resolution. Proven adept at managing daily communications, data entry, and virtual meeting coordination while ensuring full coverage for incoming support lines. Highly skilled in leveraging Excel for complex cost reporting and generating speci...

Live Chat SupportTicket ManagementZendeskPhone SupportEmail SupportLiveChatCalendar ManagementTechnical SupportEmail ManagementJira

Technical support / Customer service

Telus international PH

Mar 2018 - Jun 2024

Job Responsibilities:

• Technical Troubleshooting: Configured, tested, and resolved complex hardware, software, and network connectivity issues. • Client Communication: Translated advanced technical concepts into clear, digestible solutions for non-technical users to boost customer satisfaction. • CRM & Incident Tracking: Utilized CRM and ticketing systems to accurately document correspondences and manage end-to-end su...

Ticket ManagementPhone SupportEmail SupportTechnical Support

Real Estate Virtual Assistant

Jaycee Tan VA

Jan 2021 - Jan 2022

Job Responsibilities:

Detail-oriented professional with extensive experience in administrative operations, financial reporting, and team collaboration. Demonstrated expertise in managing daily office communications, including phone, email, and mail correspondence, alongside execution of precise data entry, transcription, and business writing. Proven ability to streamline meeting coordination by organizing virtual Zoom...

Ticket ManagementPhone SupportData EntryCalendar Management

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Education

Bachelor's Degree

Pamantasan ng Lungsod ng maynila

2014 - 2018