Virtual Assistant, Customer Experience, Technical,SupervisorVirtual Assistant, Customer Experience, Technical,Supervisor
Dimakatso
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer service and client support professional with experience in team coordination, technical support, customer query resolution, service administration and operational reporting. Skilled at supporting staff, monitoring service performance, maintaining accurate records and communicating professionally with clients. Recognised for adaptability, organisation and a customer-focused approach.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Client Service Supervisor
PLP Group
Nov 2024 - Present
Key Achievements:
Allocate duties, monitor attendance and workload, and support employees in completing tasks. • Respond to client enquiries, provide updates and help ensure client expectations are met. • Monitor service KPIs, response times, outstanding queries, customer satisfaction and productivity.
Client Service Administrator
Cartrack
Apr 2023 - Sep 2025
Key Achievements:
• Handled escalated client queries, service bookings and account-related administration. • Monitored workflows and followed up to support timely resolution of customer issues. • Prepared reports, maintained accurate records and supported operational targets.
Supervisor
Sigma Connected (Health & Safety – Vaccine Campaign) | Remote
Jan 2022 - Jan 2023
Key Achievements:
• Maintained records, prepared reports, managed correspondence, organised files and ensured documents were properly stored. • Helped ensure the office operated efficiently by coordinating meetings, managing schedules and organising daily tasks. • Maintained an organised, professional and safe workplace in line with company policies. • Tracked productivity, service turnaround times, operational costs, customer feedback and performance.
Customer Service Team Leader
Altron Bytes People Solutions – Vodacom Campaign|Technical Support - Remote
Jun 2017 - Aug 2021
Key Achievements:
• Led a team resolving network, SIM-card and account issues for Vodacom customers. • Collected and verified client information for SIM swaps and service activations. • Monitored quality standards and suggested process improvements.
Quick Stats
Certifications
Education
High-school
Tsosoloso Ya Afrika Secondary School
2005 - 2009