Virtual AssistantVirtual Assistant
Dianne
$400
per month
($2/hour)
Profile Description
I have experience in customer service, handling customer concerns, managing information, and maintaining accurate records through my previous work at ResultsCX and my OJT at BATELEC II. I am organized, detail-oriented, a fast learner, and willing to learn new tools and systems. Although I am new to virtual assistance, I am motivated to develop my skills, adapt to different tasks, and provide reliable support to help clients manage their daily operations efficiently.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Work Experience
Results Associate
ResultsCX
Nov 2025 - Oct 2026
Key Achievements:
Handled inbound calls for financial accounts, assisting customers with account inquiries, transactions, payment concerns, and other financial-related issues. Verified customer information, reviewed account details, and provided accurate assistance while following security procedures and protecting confidential information. Strengthened my communication, attention to detail, problem-solving, and multitasking skills.
Results Associate
ResultsCX
Oct 2024 - Feb 2025
Key Achievements:
Handled inbound calls for healthcare accounts, assisting members with benefits, eligibility verification, claims status, billing inquiries, and account concerns. Verified member information, reviewed account details, and provided accurate solutions while following company procedures and maintaining the confidentiality of sensitive information. Developed strong communication, problem-solving, and customer service skills.
Quick Stats
Certifications
Education
Bachelor's Degree
Batangas State University
2022 - 2026