Customer Service RepresentativeCustomer Service Representative
Desiree
ID Verified$1,000
per month
($6/hour)
Profile Description
Assisting customer through email, chat, outbound and inbound. As my account is Doordash as we assisting customer and outbound the dasher and the merchant for clarification and status of the order. Provide resolution for any complaints and issues. Answer calls, process orders using designated script, handle customer inquires, provide customers with product and service information, enter new customer information into system and update existing customer information. They are responsible for greetin...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Customer Service
GigCx
Sep 2022 - Oct 2026
Key Achievements:
You will be responsible for receiving and processing orders from customers. This Gig requires the ability to process orders using designated scripts, handle customer inquiries, provide customers with product and service information, enter new customer information into the system and update existing customer information.
Customer Support
Teletech
Jan 2021 - Dec 2023
Key Achievements:
Customer Support Representative – TeleTech Key Achievements: Consistently delivered excellent customer service by addressing customer inquiries, resolving issues, and providing accurate information. Maintained a high level of professionalism, empathy, and customer satisfaction while handling customer concerns. Demonstrated strong problem-solving, communication, and multitasking skills in a fast-paced customer service environment. Recognized for strong performance, product knowledge, and commitment to quality, leading to a promotion to Subject Matter Expert (SME). Supported team members by sharing process knowledge, answering questions, and assisting with complex customer concerns. Promotion: Subject Matter Expert (SME) Provided guidance and real-time support to customer service representatives to ensure accurate and efficient issue resolution. Assisted new hires with process knowledge, system navigation, and customer handling techniques. Helped the team meet performance targets by reinforcing quality standards and proper procedures. Served as a resource person for complex cases, process clarifications, and troubleshooting. Contributed to team development by sharing best practices and promoting consistent service quality.