Customer Support Specialist

Delisa

1,000/mo
Johannesburg, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a dedicated Customer Support and Administrative professional with over 7 years of experience delivering excellent customer service and improving daily operations. Throughout my career with companies like TransUnion, Amazon, Joolz, and Paricus, I have successfully resolved complex customer issues, maintained high customer satisfaction ratings, met performance targets, and ensured accurate order processing. My strongest achievements include handling sensitive fraud investigations, resolving t...

Top Skills

Email Support · 9 yearsLive Chat Support · 9 yearsTicket Management · 9 yearsZendesk · 9 yearsFreshdesk · 5 years

Skills & Expertise

Customer Success

ZendeskExpert
Ticket ManagementExpert
Email SupportExpert
Live Chat SupportExpert
IntercomExpert
FreshdeskExpert

Quick Stats

Age40 years
English LevelFluent
ID VerificationNot verified

Education

Certificate

Vaal University of Technology

2009 - 2011