Customer Service Representative / Technical RepresentativeCustomer Service Representative / Technical Representative
Dayanara
ID Verified$550
per month
($3/hour)
Profile Description
Dedicated and adaptable professional with experience in customer service, technical support, billing assistance, and customer relations. Skilled in troubleshooting issues, resolving customer concerns, communicating effectively, and providing reliable support. A fast learner with strong communication, problem-solving, and organizational skills, committed to delivering quality service and contributing to organizational success.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Technical Customer Representative
TELEPERFORMANCE
Jul 2025 - Oct 2026
Key Achievements:
Provided technical support to customers by troubleshooting issues, resolving concerns, and delivering clear step-by-step solutions. Handled customer inquiries professionally while ensuring timely resolution and customer satisfaction.
Technical and Billing Support
ALORICA
Mar 2021 - Apr 2024
Key Achievements:
Provided technical and billing support by troubleshooting customer issues, resolving account and payment concerns, answering inquiries, and delivering accurate solutions while maintaining excellent customer service
Retail Customer Support
CONCENTRIX
Aug 2020 - Jan 2021
Key Achievements:
Assisted customers with product inquiries, orders, returns, and account concerns while providing prompt and professional support. Ensured customer satisfaction by resolving issues efficiently and delivering a positive customer experience
Cold Caller / Advertising Sales Representative
HCCS
Apr 2019 - Mar 2020
Key Achievements:
Promoted and sold advertising solutions to clients by identifying their needs, presenting suitable options, and maintaining strong client relationships. Assisted with campaign inquiries and provided excellent customer service to support sales and client satisfaction