Customer support specialist / Technical Support

David

2,000/mo
Bacoor City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Customer Support and Technical Support Specialist with over 6 years of experience in customer service, sales, and technical troubleshooting. Skilled in resolving customer concerns, managing support cases, and building strong client relationships. I thrive in a collaborative and supportive work environment that values clear communication, teamwork, continuous learning, and professional growth, while also allowing me to work independently, solve problems, and deliver excellent customer experiences...

Top Skills

Email Support · 6 yearsLive Chat Support · 6 yearsPhone Support · 6 yearsTechnical Support · 4 yearsIntercom · 3 years

Skills & Expertise

Customer Success

Live Chat SupportExpert
Email SupportExpert
Phone SupportExpert
Technical SupportAdvanced
ZendeskAdvanced
IntercomAdvanced

E-commerce & Marketplace

ShopifyBeginner

Work Experience

Customer support specialist

Lightspeed

Feb 2024 - Present

Key Achievements:

I was being awarded as one the top agent for 2 consecutive months because of my performance and having a good interaction with our merchants that leads them of giving a very good survey to the company

Live Chat SupportPhone SupportZendeskEmail SupportTechnical SupportIntercom

Quick Stats

Age30 years
English LevelConversational
ID VerificationNot verified

Certifications

Shopify Essential Training
Learning Shopify

Education

Bachelor's Degree

Cavite State University

2015 - 2020