Customer service TrainerCustomer service Trainer

Darren

ID Verified

1,400/mo

Cape Town , South Africa

Looking for Full-time

10 hours/day

Availability: US timezone

$1,400

per month

($8/hour)

Member since October 2026

Profile Description

I have over 10 years experience in Customer Service. I have also been a Trainer/Facilitator for over 2 years in US healthcare insurance. I am extremely dedicated to providing excellent customer service.

Top Skills

LiveChat · 8 yearsPhone Support · 8 yearsTechnical Support · 8 yearsEmail Support · 3 yearsLive Chat Support · 3 years

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportExpert

Technical SupportExpert

LiveChatExpert

Live Chat SupportAdvanced

Email SupportAdvanced

Data & Analytics

Excel (Advanced)Intermediate

Design & Creative

CanvaIntermediate

Presentation DesignBeginner

Work Experience

Trainer

Humana

May 2024 - Jun 2026

Key Achievements:

My responsibilities included training new hires to be production ready, focusing on Adult Learning and building confidence while dealing with customers. Meeting metrics and KPI’s set aligned with company goals. I have received an internal promotion and have been awarded a Top 100% achiever for 8 months consecutively.

Live Chat SupportPhone SupportEmail SupportTechnical SupportExcel (Advanced)LiveChatPresentation DesignCanva

Quick Stats

Age33 years

English LevelFluent

ID VerificationVerified

Portfolio

🔒

Visible to employers on Pro and Enterprise plans. Upgrade your plan to view portfolios.