Admin support or Virtual assistantAdmin support or Virtual assistant

Key Achievements:

At Movate Philippines Inc., I worked as a Customer Service Representative for the Activision account, providing player support through email. I assisted players worldwide with account-related concerns, gaming issues, and technical troubleshooting, including account access and console-related problems. I provided clear, step-by-step instructions to help resolve issues and ensure a positive customer experience.

Key Achievements:

At InTouch CX, I worked as a Customer Service Representative and was later promoted to Chat Support Agent for the Turo account. I assisted renters with vehicle bookings, reservation inquiries, and account concerns, while also helping vehicle owners manage their accounts and listings. I provided support through chat, email, and phone, offering clear guidance and effective solutions to customer issues. I also used Trello to organize and prioritize support tickets based on urgency and completion status, helping maintain an efficient workflow. Through this experience, I developed strong communication, problem-solving, multitasking, and time-management skills while contributing to a positive customer experience.