Virtual Assistant / Customer Service

Cyrine

ID Verified
600/mo
Rizal, Nueva Ecija , Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and motivated professional with hands-on experience in customer service and a keen interest in the position of the Customer Support Representative / Customer Service Representative. Familiar with call handling, customer interaction guidelines, and performance metrics in a call center setting

Top Skills

Google Sheets (Advanced) · 3 yearsPhone Support · 3 yearsCalendar Management · 2 yearsData Entry · 2 yearsDocument Management · 2 years

Skills & Expertise

Customer Success

Phone SupportAdvanced
Email SupportIntermediate
Technical SupportIntermediate

Data & Analytics

Google Sheets (Advanced)Advanced

Virtual Assistance & Admin

Calendar ManagementIntermediate
Email ManagementIntermediate
Document ManagementIntermediate
Data EntryIntermediate

Work Experience

Client Support Relationship

GlobalTek BPO Inc

Jun 2024 - Jul 2026

Key Achievements:

Provided comprehensive support to veterans in filing Veterans Affairs Disability Claims, maintaining regular communication across all stages to ensure claim accuracy, documented claim updates and case developments to establish accurate records and successful retrieval of monetary benefits.

Phone SupportGoogle Sheets (Advanced)Document ManagementEmail SupportCalendar ManagementData EntryEmail Management

Customer Care Representative

Foundever

Aug 2023 - Jun 2024

Key Achievements:

Managed the end-to-end enrollment process for clients across comprehensive benefit programs, including Life, Medical, Dental, and Vision Insurance.

Phone SupportData Entry

Quick Stats

Age25 years
English LevelFluent
ID VerificationVerified