Appointment Setter, Customer Service RepresentativeAppointment Setter, Customer Service Representative
Cyries
ID Verified$800
per month
($5/hour)
Profile Description
Hi, I’m Cyries Myra Belleza, a professional with over eight years of experience in customer service, team leadership, banking, healthcare support, and administrative operations. I have a strong background in team supervision, customer relationship management, problem-solving, and process improvement. I’m hardworking, responsible, adaptable, and always open to feedback and learning new skills. I’m looking forward to contributing my experience and skills to help your organization achieve its goals...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Customer Banking Representative
HSBC
Mar 2025 - May 2026
Key Achievements:
Top Performer for Two Consecutive Quarters – Recognized for consistently delivering outstanding performance and meeting key performance targets for two consecutive quarters. Designated Point of Contact (POC) – Served as the primary point of contact for team-related concerns, coordination, and communication to ensure smooth daily operations. Consistent Performance Excellence – Maintained strong performance standards while ensuring quality service, productivity, and adherence to client requirements. Effective Communication and Coordination – Helped facilitate clear communication between team members, leadership, and relevant stakeholders to support operational efficiency.
Appointment Setter
California Garage Door
Dec 2024 - Mar 2025
Key Achievements:
- Generated and qualified leads through outbound calls and proactive follow-ups. - Scheduled appointments with potential clients using effective communication and rapport-building skills. - Maintained accurate lead records and appointment schedules while working toward performance targets.
Team Leader
Alorica
Oct 2020 - Jan 2025
Key Achievements:
- Led and coached customer service representatives to improve individual performance and overall team productivity. - Monitored team performance, quality assurance, and key performance indicators (KPIs) to ensure compliance with company standards. - Effectively handled customer escalations and provided timely resolutions to maintain customer satisfaction. - Conducted coaching sessions and provided constructive feedback to help team members improve their skills and performance. - Collaborated with management to identify performance gaps and implement process improvements. - Supported daily team operations by promoting accountability, teamwork, and consistent service quality.
Customer Service Representative
Continuum Global Solutions
Sep 2019 - Aug 2020
Key Achievements:
**Key Achievements** - Achieved top performance scores in customer satisfaction and first-call resolution. - Resolved customer concerns efficiently, contributing to positive customer experiences and account retention. - Delivered accurate technical support for billing inquiries, account activations, service upgrades, and device configurations. - Maintained high-quality customer service in a fast-paced call center environment. - Effectively troubleshot technical issues and provided timely solutions to improve customer satisfaction.
Technical Support Representative
Tech Mahindra Ltd.
Apr 2018 - Aug 2019
Key Achievements:
- Achieved top performance scores in customer satisfaction and first-call resolution. - Resolved customer concerns efficiently, contributing to positive customer experiences and account retention. - Delivered accurate technical support for billing inquiries, account activations, service upgrades, and device configurations. - Maintained high-quality customer service in a fast-paced call center environment. - Effectively troubleshot technical issues and provided timely solutions to improve customer satisfaction.