Virtual AssistanceVirtual Assistance
Christine
ID Verified$500
per month
($3/hour)
Profile Description
Hi! My name is Christine Joy Arboleda. I’m 28 years old and from Cavite, Philippines. I have a diverse background in customer service, sales, and e-commerce. I have one year of experience in the BPO industry, working at iQor under a telecommunications account, where I developed my communication, problem-solving, and customer-handling skills. I also have three months of experience as an appointment setter, where I handled cold calls, reached out to potential clients, introduced services, and wo...
Work Experience
Appointment Setter
Heilmrich Solution
Jul 2026 - Present
Key Achievements:
Made outbound calls to prospective and existing members to identify needs and generate potential leads. Scheduled consultations and connected prospects with licensed insurance agents or enrollment representatives. Maintained accurate CRM records, appointment details, and follow-up information. Communicated professionally with prospects to support appointment conversion.
Customer Service Representative
Iqor
Jul 2025 - Jan 2026
Key Achievements:
Assisted customers with service inquiries, account concerns, billing, plans, and payments. Troubleshot basic technical issues involving phones, networks, connectivity, and services. Updated customer accounts, processed changes, and documented service requests. Escalated complex concerns while maintaining professional and customer-focused communication.
Customer Service Representative
Alorica
Feb 2025 - Jul 2025
Key Achievements:
Handled order status requests, product inquiries, pricing, and availability concerns. Assisted customers with shipping updates, delivery estimates, and tracking information. Processed refund requests and explained applicable refund and return policies. Resolved billing and payment concerns, including payment issues and charge-related inquiries.
Team Leader – Online Sales Representative | E-commerce
Athena
May 2020 - Dec 2022
Key Achievements:
Managed customer inquiries and product promotions across Facebook, TikTok, and Instagram. Created product posts and supported online marketing activities to attract potential buyers. Monitored orders, payments, and customer transactions to ensure smooth operations. Assisted with basic product editing and social media content management. Supported team coordination and daily e-commerce activities to improve customer experience and sales performance.