Virtual AssistantVirtual Assistant
Christine
$900
per month
($5/hour)
Profile Description
Customer-focused professional with over 3 years of experience in healthcare, telecommunications, and retail customer service. Skilled in handling high-volume customer inquiries, technical troubleshooting, billing, CRM management, and documentation while consistently meeting performance targets. Recognized for strong communication, problem-solving, attention to detail, and professionalism, with experience mentoring fellow agents and delivering quality customer support.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Specialized Skills
Work Experience
Customer Service Representative
ResultsCx
Apr 2024 - May 2025
Key Achievements:
Handled 40+ inbound calls daily from U.S. patients, home care nurses and health care associates for order processing and billing. Verify patient’s eligibility on their benefits while strictly adhering to HIPAA regulations. Consistent achieving 90% Quality Assurance Rating and maintained 80% Average Handle Time.
Technical Support Representative
ResultsCx
Mar 2022 - Apr 2024
Key Achievements:
Handled 60+ inbound and outbound calls daily from postpaid and pre-paid government customers, outreach agents and USAC Associates. Assisted customers in troubleshooting complex technical issues. Maintained 85% Customer Satisfaction to achieve 87% First Call Resolution while adhering to Zero Tolerance Policy. Promoted on June 2023 and mentored group of agents with different ages and skills.
Customer Service Representative
Inspiro Relia Inc.
Oct 2021 - Jan 2022
Key Achievements:
Experienced handling Retail Account, transitioning depends on high volume queues for inbound calls, emails and live chats. Assist shoppers on order tracking, refund & returns, discounts, cross-selling and real time inventory. Maintained 85% Customer Satisfaction while adhering to Average Handle Time by 80%.