Virtual Assistant

Christian

1,700/mo
Lipa City, Philippines
Looking for Full-time
8 hours/day
Availability: US / Asia timezone

Profile Description

My experience in using Zendesk to address customer feedback regarding food delivery has equipped me with the skills necessary to handle a high volume of inquiries efficiently and effectively. In my previous role in Mezely, I was responsible for responding to inbound customer support inquiries via email ensuring a smooth and helpful experience for users. I am confident that my ability to understand and explain technical concepts in simple terms will be a valuable asset to your team. I have also w...

Top Skills

Freshdesk · 5 yearsZendesk · 5 yearsLiveChat · 2 yearsData Entry · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

ZendeskExpert
FreshdeskExpert
LiveChatIntermediate
Live Chat SupportBeginner
Email SupportBeginner

Virtual Assistance & Admin

Data EntryBeginner

Work Experience

Operations Support

Forkable

Mar 2022 - Mar 2024

Job Responsibilities:

- monitor driver status and follow up via calls and text messages when necessary - respond to incoming driver and restaurant calls during dispatch - escalate identified issues to our team

FreshdeskEmail SupportZendeskData Entry

Quick Stats

Age28 years
English LevelFluent
ID VerificationNot verified