Virtual Assistant/ Debt recovery /Sales/ Healthcare InsurancVirtual Assistant/ Debt recovery /Sales/ Healthcare Insuranc

Key Achievements:

• ManagedB2C collections and legal-support operations through phone and email, helping resolve delinquent accounts and support debt recovery. • Maintained case files, communication records, and legal documentation, including motions, summonses, complaints, and resolution agreements. • Coordinated account reviews, monitored delinquency timelines, and supported negotiation activities for accounts aged 120–180 days past due. • Managed high-volume email correspondence while maintaining accurate documentation and compliance with legal and client requirements. • Supported recoveryandlitigationprocesses throughtimelyfollow-up,organizedrecords, and professional customer communication.

Key Achievements:

• Delivered membersupportfor healthcareand medical insurance plans, addressing benefits, eligibility,coverage, and available medical services. • Explained copayments, deductibles, coinsurance, out-of-pocket maximums, and benefit limits, including covered versus non-covered treatments. • Investigated denied, partially paid, and pending claims by reviewing provider billing, coding discrepancies, authorization requirements, and network status. • Coordinated with claims, benefits, and provider-services teams to research, resolve, and document escalated concerns while maintaining data privacyand HIPAAcompliance.

Key Achievements:

• Provided customer support and sales assistance for Samsung products, identifying solutions aligned with customer needs. • Guided customers through product selections, device upgrades, service options, and relevant product features. • Assisted with order placement, order tracking, status updates, and timely resolution of customer inquiries. • Promoted relevant products and features through consultative upselling and cross-selling while maintaining customer satisfaction. • Maintained product knowledge and delivered a seamless purchasing and support experience.

Key Achievements:

Managed high-volume outbound collection activities for delinquent consumer accounts on behalf of Synchrony Bank, including credit cards and personal loans. • Specialized in accounts within the 120–180-day delinquency cycle and used account analysis and negotiation strategies to maximize recovery opportunities. • Evaluated account history, payment behavior, and financial circumstances to determine appropriate resolution options. • Audited calls and correspondence for quality, regulatory compliance, and operational standards. • Coached team members, monitored recovery and productivity KPIs, handled escalations, and prepared performance reports for management. • Identified processimprovementsand shared best practicesto strengthen team effectiveness and operational performance

Key Achievements:

Provided customer support for Target customers, assisting with order status, shipment tracking, order placement, and issue resolution. • Monitored calls, chats, and emails to evaluate agent performance and compliance with quality standards and client requirements. • Conducted quality audits, delivered coaching and feedback, and analyzed performance trends. • Collaborated with operations and training teams to improve customer experience and key metrics, including CSAT, FCR, and AHT. • Supported dataprivacycompliance and continuous process improvement initiatives

Key Achievements:

Managedbusiness-to-business collections by contacting corporate clients regarding outstanding invoices and past-due accounts. • Maintained professional client relationships while negotiating payment arrangements and resolving billing disputes. • Monitored account aging and collaborated with internal departments to reconcile accounts, reduce delinquency, and improve cash flow. • Applied collection strategies while maintaining compliance with company policies and client agreements