Virtual AssistantVirtual Assistant

Key Achievements:

Provided end-to-end support for hosts and guests, managing the full account lifecycle from registration and verification to deactivation. Deliver expert assistance with reservation management, listing optimization, and regulatory compliance. Additionally, facilitate the resolution of complex issues involving review removal and reinstatement, financial transactions—including refunds and reimbursements—and general tax inquiries.

Key Achievements:

Delivered specialized technical support to facility personnel, ensuring operational continuity through the expert troubleshooting of hardware, software, and peripheral devices. Resolve complex issues within the Microsoft Office Suite and manage the maintenance and connectivity of network printing solutions.

Key Achievements:

Used Amazon Inventory flat files to update multiple listings and support catalog maintenance. • Resolved account health policy violations and supported ongoing account health compliance. • Opened and managed support cases with Amazon Seller Support and Strategic Account Services, communicating issues to internal stakeholders. • Responded to customer inquiries and messages; disputed negative feedback and monitored product reviews. • Managed the Voice of the Customer dashboard and investigated stranded or unsellable FBA inventory issues.

Key Achievements:

Delivered end-to-end technical support for Netflix subscribers, managing the complete account lifecycle from registration and credential recovery to subscription management and deactivation. Provide expert troubleshooting for application-specific malfunctions and device-level performance issues during playback. Additionally, resolved complex connectivity challenges by optimizing network configurations between user’s hardware and residential modems or routers to ensure a seamless streaming experience.

Key Achievements:

Delivered comprehensive account management for Verizon users, specializing in plan onboarding, hardware fulfillment, and service deactivations. Facilitate smooth transitions for customers through expert handling of returns, refunds, and plan modifications.

Key Achievements:

Facilitated seamless insurance experiences for Ally customers by providing expert guidance on auto policy management and coverage optimization. Diagnosed and resolved complex inquiries regarding premiums, policy renewals, and digital documentation. By acting as a liaison between policyholders and internal claims teams, I ensured drivers receive timely support and maintained continuous protection for their vehicles.

Key Achievements:

Provided end-to-end support to Amazon sellers across FBM and FBA operations, including product listing optimization, account health compliance, order fulfillment, inventory management, customer service, reimbursement claims, and resolution of catalog and fulfillment issues. Managed FBA inbound shipment preparation, including SKU labeling, carton optimization, palletization, and shipping documentation, ensuring compliance with Amazon policies, accurate shipments, efficient operations, and improved seller performance.