Virtual AssistantVirtual Assistant

Jose

ID Verified

800/mo

Naga City, Philippines

Looking for Full-time

8 hours/day

Availability: US timezone

$800

per month

($5/hour)

Member since October 2026

Profile Description

Customer Service Representative with 2 years of experience in customer service and 6 years of experience handling a medical insurance account. Skilled in assisting members with insurance-related inquiries, explaining benefits and coverage, processing claims, verifying eligibility, and resolving billing and account concerns. Experienced in delivering excellent customer service, handling sensitive information with confidentiality, and maintaining professionalism in a fast-paced environment. Strong...

Top Skills

Phone Support · 8 yearsLive Chat Support · 2 yearsEmail Support · <1 year

Skills & Expertise

Skill Levels Explained:

• Beginner: <1 year

• Intermediate: 1-3 years

• Advanced: 3-5 years

• Expert: 5+ years

💡 Hover over any skill level to see exact years of experience

Customer Success

Phone SupportExpert

Live Chat SupportIntermediate

Email SupportBeginner

Work Experience

Customer Service Representative

Concentrix

Sep 2020 - Present

Live Chat SupportPhone SupportEmail Support

Customer Service Representative

Sutherland

Oct 2016 - Sep 2018

Key Achievements:

Customer service, did some QA and Trainer tasks

Phone SupportLive Chat SupportEmail Support

Quick Stats

Age32 years

English LevelFluent

ID VerificationVerified