Virtual AssistantVirtual Assistant
Charlene
ID Verified$800
per month
($5/hour)
Profile Description
High-adaptability Remote Operations & Virtual Specialist with 6+ years executing cross-functional workflows across real estate, tax operations, and e-commerce platforms. Specializes in transforming fragmented administrative tasks into structured, high-accuracy systems.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Finance & Accounting
Virtual Assistance & Admin
Work Experience
Client Support & Tax Operations Assistant
Jumping Jack Taxes
Jan 2024 - Aug 2026
Key Achievements:
Spearheaded daily remote administrative operations, scheduling, and client communications across accounts. Architected and updated CRM lead databases in Zoho, GoHighLevel, and [link hidden] for 200+ prospect leads. Accelerated client response times by 35% through structured ticket categorization and proactive follow-ups. Coordinated payment tracking and documentation for tax preparation and administrative workflows. Managed confidential client financial documents with zero record discrepancies.
Screening & Leasing Support Specialist
MYND.co
Feb 2022 - Nov 2024
Key Achievements:
Audited 100+ residential leasing applications per month against rigid compliance standards. Executed thorough background and verification checks utilizing TransUnion, PetScreening, and Otto. Identified and flagged high-risk background discrepancies for senior management review. Reduced application processing turnaround times by 25% while maintaining 100% regulatory compliance. Maintained real-time applicant status logs, ensuring seamless communication across distributed teams.
Account Support Specialist
Project WiFi™
Mar 2019 - Apr 2021
Key Achievements:
Oversee daily e-commerce operations, product listings, pricing updates, and order fulfillment. Maintained strict inventory tracking and listing consistency across multiple digital platforms. Resolved order inquiries and client complaints, maintaining a 98%+ positive customer feedback score. Streamlined order execution workflows to minimize processing delays during high-volume sales periods.
Property Acquisition Research Specialist
Over and Above 2020 – 2021
Jun 2020 - Jan 2021
Key Achievements:
Conducted market research on residential land and properties for acquisition and development projects. Qualified high-value property leads through comprehensive listing analysis and preliminary due diligence. Compiled 30+ weekly due diligence summaries to support acquisition executive discussions. Executed targeted email outreach campaigns, achieving an above-average engagement rate with property owners.