catrina

Virtual Assistant,Customer Service Representative

catrina

ID Verified
700/mo
Calapan City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

A dedicated and detail-oriented professional with 8 years of experience in the Business Process Outsourcing (BPO) industry, with a background in customer service, client communication, call handling, and virtual receptionist support. Experienced in managing customer inquiries, dispatching calls, providing administrative assistance, and maintaining professional communication. I bring strong interpersonal, organizational, problem-solving, and multitasking skills, along with the ability to adapt t...

Top Skills

Phone Support · 8 yearsCold Calling · <1 yearEmail Support · <1 yearLead Management · <1 yearLive Chat Support · <1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Live Chat SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

Sales & Business Development

Cold CallingBeginner

Work Experience

CSR/SME

Concentrix

Mar 2024 - Jan 2026

CSR/SME

Alorica Inc.

Aug 2015 - Jan 2018

Quick Stats

Age32 years
English LevelFluent
ID VerificationVerified