CSR, Data Entry, E-Commerce CSR, Retention SpecialistsCSR, Data Entry, E-Commerce CSR, Retention Specialists
Caryl
$815
per month
($5/hour)
Profile Description
Customer service professional with 8+ years of experience across e-commerce, retail, reservations, and customer support. Skilled in handling customer inquiries, resolving complaints, managing escalations, processing orders, refunds, and maintaining accurate documentation. Experienced in communicating with customers through phone, email, and social media while following established procedures and delivering efficient, empathetic, and professional service. Adaptable, detail-oriented, and reliable ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Real Estate Operations
Work Experience
Guest Reservation VA
Staffing Experts
Aug 2025 - Sep 2026
Key Achievements:
Managed guest inquiries and reservation-related concerns before, during, and after stays, delivering timely, professional, and solution-oriented support to enhance guest satisfaction. Coordinated with clients and property management teams to resolve guest concerns, improve reservation workflows, and maintain consistent communication. Collaborated with clients to refine SOPs and develop a structured knowledge base, while implementing AI-assisted response macros to improve information accessibility, response consistency, and support efficiency.
CS-Social Media Specialist VA & Retention Specialist
The PetLab Co.
Sep 2023 - Jan 2025
Key Achievements:
Processed customer refunds, new, replacement, and gift orders through Shopify, maintaining accurate customer records and tracking shipments. Resolved customer inquiries about orders, subscriptions, product concerns, and delivery updates, while managing social media engagement and maintaining a consistent brand voice. Supported subscription retention by identifying cancellation concerns, recommending suitable alternatives, explaining product and subscription benefits, and collaborating with support teams to strengthen customer loyalty and service quality.
Customer Service Associate
Amazon Operations Services Inc.
Aug 2022 - Sep 2023
Key Achievements:
Delivered end-to-end customer support for order status, package tracking, delivery concerns, and other order-related inquiries, providing timely updates and follow-ups. Processed refunds and replacement requests in accordance with company policies, ensuring accurate handling and clear communication of resolutions. Conducted account verification to protect customer information and maintain account security while resolving concerns efficiently and professionally.
UPS Validator Specialist
Tech Mahindra
Jun 2021 - Aug 2022
Key Achievements:
Reviewed and validated shipment documentation for completeness, accuracy, and compliance with shipping requirements, including special shipments, perishable goods, and bulk shipments. Verified required invoices and supporting documents before shipment release, maintaining accurate records and adherence to handling procedures and company policies. Coordinated with cross-functional teams to follow up on missing or incomplete documentation, resolve discrepancies, and prevent processing delays to support timely deliveries.
Customer Relations Officer
Philippine Airlines
Jun 2017 - Aug 2020
Key Achievements:
Coordinated passenger services across check-in counters, baggage handling, immigration, and boarding gates, ensuring smooth airport operations, timely departures, and proper handling of passenger requests and concerns. Led team coordination and collaborated with immigration personnel, airport staff, and management to assist delayed passengers, address special requests and seating preferences, and minimize boarding disruptions. Managed flight disruptions, missed or canceled connections, delays, and overbooking by coordinating rebooking, meal vouchers, baggage assistance, seat downgrade resolutions, and other service recovery measures to ensure timely and professional passenger support.