Client Relations ManagerClient Relations Manager
Carrien
ID Verified$1,000
per month
($6/hour)
Profile Description
Detail-oriented customer service professional with 10 years of experience in client support, account management and team leadership, now seeking part-time remote virtual assistant work. Currently a Client Relations Manager at TOA Global, where I build and quality-check customer profiles, run onboarding sessions and handle inquiries by chat, email, text and phone. Previously handled a high volume of account inquiries at JPMorgan Chase, with accurate documentation and compliance. Comfortable with ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Marketing & Growth
Specialized Skills
Virtual Assistance & Admin
Work Experience
Client Relations Manager
TOA Global
Jun 2025 - Present
Job Responsibilities:
● Building digital profiles for new customers ● Optimizing the profiles ● QA Profiles ● Manage the onboarding meeting with customers to train them on how to use the system ● 90-day check ins with customers ● Analyze the quality of delivered products and services. ● Rostered on throughout the day for general customer enquiries via chat, email, text, and phone.
Account Specialist
JPMorgan and Chase
Jul 2026 - Jun 2026
Job Responsibilities:
● Manage a high volume of inbound calls, providing comprehensive support for diverse financial products. ● Navigate multiple technologies simultaneously while maintaining active engagement and rapport with customers. ● Expertly handle complex issues and escalations within a strict regulatory framework. ● Thoroughly and concisely document all account activities to ensure data integrity and complian...
Team Leader
E Telecare Services
Feb 2019 - Jun 2022
Job Responsibilities:
● Led and inspired a team of customer service representatives to achieve peak performance levels. ● Monitored and drove key performance indicators (KPIs) to ensure high levels of customer satisfaction. ● Provided coaching and mentorship to develop team members' professional skills and efficiency. ● With hands on experience and led a team that caters to emails and chats via Zoho and Zendesk
Customer Service | Technical Support
Fusion
Feb 2016 - Dec 2018
Job Responsibilities:
● Provided specialized technical support and managed warranty-related inquiries. ● Diagnosed and resolved hardware/software issues for customers with accuracy and patience.
Quick Stats
Certifications
Education
Bachelor's Degree
University of Cebu-Banilad
2026 - 2010
High-school
Abellana National High School
2002 - 2006