Customer and Client Success SpecialistCustomer and Client Success Specialist
Carlou
$900
per month
($5/hour)
Profile Description
Qualified client and customer support with strong experience in customer service and case management across B2B and B2C environments. Skilled in handling high-volume cases, resolving complex issues, and ensuring compliance while delivering excellent customer and client experiences.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
Client Case Manager
Sterling Talent Solutions Inc. (A First Advantage Company)
May 2022 - Jul 2025
Key Achievements:
Consistent Client Case Manager of the Month.
Customer Service Associate
Sykes Asia Incorporated
Feb 2021 - Mar 2022
Key Achievements:
Resolved customer concerns efficiently in a high-volume call center environment while maintaining service quality and customer satisfaction.
Sales Advisor/Support Agent
Concentrix
May 2018 - Nov 2020
Key Achievements:
Resolved complex customer concerns and managed escalations effectively as a Subject Matter Expert (SME). Supported team performance by coaching colleagues and providing guidance on products, services, and troubleshooting.
Quick Stats
Education
Bachelor's Degree
Polytechnic University of the Philippines
2012 - 2016